---
title: "Telecare & Telehealth Services"
ocid: "ocds-h6vhtk-041bca"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-041bca"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-041bca.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-041bca.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "FLAGSHIP HOUSING GROUP"
published: "2024-02-21"
---

# Telecare & Telehealth Services

Buyer: FLAGSHIP HOUSING GROUP  
Current stage: Award  
OCID: ocds-h6vhtk-041bca

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-041bca)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-041bca.json)

## Summary

The Flagship Housing Group, based in Norwich, United Kingdom, has completed the procurement process for the provision of Telecare & Telehealth Services in the Health and social work services industry category, specifically for alarm monitoring services in Suffolk, East Anglia. This tender was awarded to Careium UK Limited for a contract value of £119,059.20 signed on 24th January 2024.

This awarded tender by Flagship Housing Group presents an opportunity for businesses, especially SMEs, to provide alarm monitoring services. The procurement method used was an open procedure, and the contracting authority emphasises that tenderers will be selected based on specified criteria. Businesses in the call centre and alarm-monitoring services sector may find this tender suitable for growth opportunities in supplying telecare services.

## Notice

Tender for the provision of alarm monitoring services. The provider of the monitoring service is expected to operate and properly maintain call handling equipment and software that meets the requirements of the Specification.

### Lot Information

Lot 1

Tender for the provision of alarm monitoring services. The provider of the monitoring service is expected to operate and properly maintain call handling equipment and software that meets the requirements of the Specification.

Renewal: Option to extend by 2 x 12 months - 4yrs in total

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/005704-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Feb 2024 |
| Submission deadline | 22 Dec 2023 |
| Future notice date | Not specified |
| Award date | 24 Jan 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £250,000 |
| Lots value | £250,000 |
| Awards value | Not specified |
| Contracts value | £119,059 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FLAGSHIP HOUSING GROUP |
| Locality | NORWICH |
| Post town | Norwich |
| Postcode | NR1 1PD |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH51 Norwich and East Norfolk |
| Local authority | Norwich |
| Electoral ward | Thorpe Hamlet |
| Westminster constituency | Norwich South |
| Delivery location | TLH1 East Anglia, TLH14 Suffolk CC |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CAREIUM |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 85 - Health and social work services

### Codes

- 79512000 - Call centre
- 79711000 - Alarm-monitoring services
- 85000000 - Health and social work services

## Release History

- 21 Feb 2024 at 16:05 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/005704-2024
- 21 Nov 2023 at 19:05 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/034470-2023

## Notice URLs

- http://www.careium.com
- https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=844331510
- https://www.delta-esourcing.com/tenders/UK-title/5EH88H9383
- https://www.flagship-group.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-041bca. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-041bca.json.