--- title: "Enterprise Service Management Solution - Market Engagement" ocid: "ocds-h6vhtk-041c02" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-041c02" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-041c02.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-041c02.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "ESSEX COUNTY COUNCIL" published: "2023-11-22" --- # Enterprise Service Management Solution - Market Engagement Buyer: ESSEX COUNTY COUNCIL Current stage: Planning OCID: ocds-h6vhtk-041c02 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-041c02) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-041c02.json) ## Summary The Essex County Council is planning a procurement process for an Enterprise Service Management Solution. The council seeks to replace or update its current ITSM Solution with a secure cloud-based ESM Solution that follows a continual delivery model. The requirement includes implementation consultancy services and post-implementation maintenance. The procurement process is at the planning stage, and interested Suppliers are invited to express their interest by completing a questionnaire by January 22, 2024. This tender by Essex County Council offers opportunities for suppliers in the IT services sector, specifically those providing consulting, software development, and support services. Businesses with expertise in IT service delivery, Service Desk management, Incident Management, and ITIL alignment are well-suited to compete. The council aims to engage a single Supplier for the ESM Solution, catering to the needs of around 9,000 internal service users and over 90,000 annual support transactions. ## Notice Essex County Council (ECC) are seeking to engage with Suppliers interested in its upcoming requirement for a secure cloud-based Enterprise Service Management (ESM) Solution. The ESM Solution must follow a continual delivery model and must a provide an omni-channel service, which is highly automated and available across platforms. The ESM Solution must be agile, and the service must continually evolve in a controlled and consistent way. ### Lot Information Lot 1 Essex County Council are looking to replace or update its current ITSM Solution with a view to enhancing and capitalising on latest technology and industry best practice capabilities. This requirement is in line with ECC's on-going IT Strategy to modernise IT Service Delivery and to support our ongoing service improvement agenda. ECC seek to engage a single Supplier to provide an ESM Solution, inclusive of implementation consultancy services and a post implementation maintenance and support agreement. The Solution must be cost-effective in licensing, implementation and support, taking into consideration our organisational size and usage requirements as detailed below. ECC delivers Support Services to circa 9,000 internal service users. ECC forecasts over 90,000 support transactions this year. The estate includes IaaS, PaaS, SaaS and end user devices, including BYOD, servicing a hybrid, mobile workforce. Approximately 1000 members of staff, across IT, HR, Business Support, Finance and Information Governance use the ESM solution to deliver Support Services, with concurrent usage at around 200. The Solution must include 'out of the box' Rest API integration capability and be PinkVERIFY-certified for ITIL alignment, for practices including but not limited to: Service Desk, Incident Management, Problem Management, Service Request Management, Change Enablement, Service Configuration Management, Release Management, Service Level Management, Portfolio Management, Service Catalogue Management, Supplier Management, Knowledge Management, Service Financial Management. The outcome of this Early Market Engagement Notice is to obtain expressions of interest and invite interested Suppliers to participate in follow up calls to discuss their Solutions. The discussions will include a set of fixed questions in order to ensure a fair and transparent approach. ECC reserve the right to decide which Suppliers are requested to take part in the follow up calls. We are requesting that interested Suppliers complete a questionnaire via the following link: https://forms.office.com/e/mzpFXQ4etN . ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/034560-2023 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 22 Nov 2023 | | Submission deadline | Not specified | | Future notice date | 22 Jan 2024 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | ESSEX COUNTY COUNCIL | | Locality | CHELMSFORD | | Post town | Chelmsford | | Postcode | CM1 1QH | | Country | England | | ITL 1 | TLH East (England) | | ITL 2 | TLH3 Essex | | ITL 3 | TLH36 Heart of Essex | | Local authority | Chelmsford | | Electoral ward | Moulsham and Central | | Westminster constituency | Chelmsford | | Delivery location | Not specified | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 22 Nov 2023 at 14:18 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/034560-2023 ## Notice URLs - https://forms.office.com/e/mzpFXQ4etN - https://www.essex.gov.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-041c02. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-041c02.json.