---
title: "Ticketing - System Implementation and Support Partner"
ocid: "ocds-h6vhtk-041d23"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-041d23"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-041d23.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-041d23.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "ENGLISH HERITAGE"
published: "2024-09-17"
---

# Ticketing - System Implementation and Support Partner

Buyer: ENGLISH HERITAGE  
Current stage: Award  
OCID: ocds-h6vhtk-041d23

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-041d23.json)

## Summary

English Heritage has concluded the procurement process for a "Ticketing - System Implementation and Support Partner" contract, classified under "Sales, marketing and business intelligence software development services" (CPV: 72212480). This contract involves replacing the existing ticketing solution used across approximately 100 pay-to-enter sites within the UK, aiming to enhance ticketing sales and admissions for visitors. The procurement method utilised an open procedure, and the tender was active, leading to an award. The contract, valued at £2,299,633.06 GBP, began on 1st July 2024, and involves Ventrata Limited as the successful supplier. Key implementations are expected to be completed within 12 months, followed by an initial five-year contract that can be extended by an additional five years if necessary.

This tender creates significant business growth opportunities, especially for firms specialising in software development for sales, marketing, and business intelligence. Companies able to leverage existing EPoS hardware while offering ticketing and admissions solutions tailored to historical sites are well-suited to compete. SMEs particularly benefit, as a significant portion of bids came from similar sized enterprises. This contract supports digital transformation and drives efficiency for English Heritage, offering business partners a prestigious and long-term association with a high-profile cultural institution.

## Notice

English Heritage are replacing our existing Ticketing solution that is used by our circa 100 pay to enter sites to support ticketing sales and admissions for our visitors. Our expectation is that the solution will utilise our existing EPoS hardware (circa 350 tills, each with a scanner and receipt printer) where possible although we are open to the inclusion of on-site ticket admissions scanning hardware as part of your response.It is expected that implementation will take up to 12 months, followed by an initial five year contract - with provision to extend by a further five years.

### Lot Information

Lot 1

English Heritage are replacing our existing Ticketing solution that is used by our circa 100 pay to enter sites to support ticketing sales and admissions for our visitors. Our expectation is that the solution will utilise our existing EPoS hardware (circa 350 tills, each with a scanner and receipt printer) where possible although we are open to the inclusion of on-site ticket admissions scanning hardware as part of your response.

Renewal: This contract includes an expected up to 12 months for implementation, plus initial term of five years and provision to extend by a further five years. In total this equates to implementation phase + 5 + 5.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/029619-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Sep 2024 |
| Submission deadline | 8 Jan 2024 |
| Future notice date | Not specified |
| Award date | 30 Jun 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,100,000 |
| Lots value | £1,100,000 |
| Awards value | Not specified |
| Contracts value | £2,299,633 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ENGLISH HERITAGE |
| Locality | SWINDON |
| Post town | Swindon |
| Postcode | SN2 2EH |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK71 Swindon |
| Local authority | Swindon |
| Electoral ward | Mannington and Western |
| Westminster constituency | Swindon South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VENTRATA |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48100000 - Industry specific software package
- 72212480 - Sales, marketing and business intelligence software development services

## Release History

- 17 Sep 2024 at 06:45 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/029619-2024
- 27 Nov 2023 at 20:51 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/034991-2023

## Notice URLs

- https://in-tendhost.co.uk/english-heritage
- https://www.english-heritage.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-041d23. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-041d23.json.