---
title: "CHARM Enterprise Service Bus (ESB) Software Warranty"
ocid: "ocds-h6vhtk-041d6f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-041d6f"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-041d6f.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-041d6f.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NATIONAL HIGHWAYS"
published: "2023-11-28"
---

# CHARM Enterprise Service Bus (ESB) Software Warranty

Buyer: NATIONAL HIGHWAYS  
Current stage: Award  
OCID: ocds-h6vhtk-041d6f

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## Summary

The National Highways has awarded a contract for the provision of warranty support and ad hoc technical consultancy for CHARM Enterprise Service Bus (ESB) software. The contract, titled "CHARM Enterprise Service Bus (ESB) Software Warranty," falls under the services category and involves maintenance of software developed by Kapsch TrafficCom AG and CGI IT UK Limited. This limited procurement method was conducted through an award procedure without prior publication of a call for competition.

This tender presents an opportunity for businesses providing software support services, networking software development services, and custom software development services. Companies that specialise in IT software maintenance would be well-suited to compete in this procurement process. The National Highways aims to establish a direct contractual arrangement with CGI IT UK Limited to ensure the continued warranty support for the CHARM ESB software for a 12-month period.

## Notice

Provision of warranty support and ad hoc technical consultancy for CHARM ESB for a 12-month period

### Lot Information

Lot 1

The Enterprise Service Bus (ESB) is a critical component of National Highways' Advanced Traffic Management System (ATMS), which is currently in the process of being deployed across all seven Regional Control Centres as part of the CHARM Programme. The ATMS has been developed by Kapsch TrafficCom AG under a contract awarded in 2015, with the design and development of the ESB element sub-contracted to CGI IT UK Limited.

Options: 12 Month Period Contract

### Procurement Information

This Call-off contract is required as a result of National Highways exercising its right to Step-in under the ATMS Agreement. Within that context, the Relevant Service in question is the continued provision of warranty support with CGI; and the Required Action on the part of the Customer is to establish this direct contractual arrangement with CGI. Engagement has been undertaken with both National Highways' CCS Account Manager, and the Framework Manager for Technology Services 3, in order to confirm that this is a compliant Direct Award proposal considering the level of expenditure, the nature of the services and the chosen Lot

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/035108-2023 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Nov 2023 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 11 Sep 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £200,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATIONAL HIGHWAYS |
| Locality | GUILDFORD |
| Post town | Guildford |
| Postcode | GU1 4LZ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ25 West Surrey |
| Local authority | Guildford |
| Electoral ward | Stoke |
| Westminster constituency | Guildford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CGI IT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72212210 - Networking software development services
- 72230000 - Custom software development services
- 72261000 - Software support services
- 72267100 - Maintenance of information technology software

## Release History

- 28 Nov 2023 at 16:24 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/035108-2023

## Notice URLs

- https://nationalhighways.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-041d6f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-041d6f.json.