--- title: "999 Call Centre/Control Room Simulation and Assessment Centre" ocid: "ocds-h6vhtk-041d81" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-041d81" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-041d81.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-041d81.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "THE POLICE AND CRIME COMMISSIONER FOR SURREY" published: "2023-11-29" --- # 999 Call Centre/Control Room Simulation and Assessment Centre Buyer: THE POLICE AND CRIME COMMISSIONER FOR SURREY Current stage: Planning OCID: ocds-h6vhtk-041d81 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-041d81) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-041d81.json) ## Summary The Police and Crime Commissioner for Surrey is planning a procurement process for the provision of a bespoke call centre simulation and assessment platform. The title of the procurement is "999 Call Centre/Control Room Simulation and Assessment Centre" under the main procurement category of services in the training programme services industry category. The procurement is at the planning stage with a future notice date of 1st January 2024. The location for delivery is the Surrey Police HQ, UK, and interested suppliers must register their interest by emailing paige.ward@sussex.police.uk by 29th December 2023. This tender presents an opportunity for businesses experienced in providing training programme services to compete for the contract. Suppliers with capabilities in developing bespoke simulation platforms for call centre operations, particularly those compliant with UK GDPR and Cyber Essentials Plus, would be well-suited for this opportunity. The tender aims to assess market capability and interest in providing a platform that simulates real-life emergency call centre situations, catered specifically to policing roles. Businesses aiming to support the Police and Crime Commissioner for Surrey in enhancing their recruitment programme for the Surrey Police Contact Centre and Force Control Room should closely consider participating in this tender process. ## Notice The Police and Crime Commissioner for Surrey ("the Authority") is looking to establish and ascertain the level of market and supplier capability, interest, and experience with the provision of a bespoke and police centred call centre simulation and assessment platform. The system is to be used by the Surrey Police Contact Centre and Force Control Room as part of their pre-employment recruitment programme. ### Lot Information Lot 1 The Police and Crime Commissioner for Surrey ("the Authority") is looking to establish and ascertain the level of market and supplier capability, interest, and experience with the provision of a bespoke and police centred call centre simulation and assessment platform. The system is to be used by the Surrey Police Contact Centre and Force Control Room as part of their pre-employment recruitment programme. The platform must be able to simulate real life 999 call centre/control room situations and measure a number of skills that are essential to the role including: * Multi-tasking * Typing speed* Navigation around a computer package * Listening skills * Ability to keep calm under pressure. The system will need to measure skills that are linked to the College of Policing Competency Values Framework. It will need to incorporate scenarios / situations that are specific to the policing role that the candidate would be undertaking if successful. The platform must be able to process candidates in bulk and import data and export data from/to spreadsheets etc. It must be compliant with equality, diversity and inclusion (EDI) with the ability to be used for individuals with varying needs. Exercises must be timed with the trainers having the ability to provide additional time if reasonable adjustments are required by the candidates. The system must be: * An online platform* Allow multiple users of the system at once * Be available and supported Monday - Friday 08:00-17:00 * Be complaint with UK GDPR * Supplier must hold Cyber Essentials Plus* Be hosted in the UK It is a mandatory requirement of this Contract that the Successful Tenderer and any Additional Appointed Specialists hold, be working towards or be willing to implement, from the commencement and for the duration of the Contract, a Cyber Essentials Certificate and/or ISO27001 and all data to be hosted in the UK or EEA. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/035135-2023 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 29 Nov 2023 | | Submission deadline | Not specified | | Future notice date | 1 Jan 2024 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | THE POLICE AND CRIME COMMISSIONER FOR SURREY | | Locality | GUILDFORD | | Post town | Not specified | | Postcode | N/A | | Country | Not specified | | ITL 1 | Not specified | | ITL 2 | Not specified | | ITL 3 | Not specified | | Local authority | Not specified | | Electoral ward | Not specified | | Westminster constituency | Not specified | | Delivery location | Not specified | ## CPV Codes ### Divisions - 80 - Education and training services ### Codes - 80521000 - Training programme services ## Release History - 29 Nov 2023 at 07:55 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/035135-2023 ## Notice URLs - https://www.surrey-pcc.gov.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-041d81. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-041d81.json.