--- title: "Fixed Line VOIP Tender" ocid: "ocds-h6vhtk-04211a" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04211a" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04211a.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04211a.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "WALES & WEST UTILITIES" published: "2023-12-01" --- # Fixed Line VOIP Tender Buyer: WALES & WEST UTILITIES Current stage: Tender OCID: ocds-h6vhtk-04211a [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04211a) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04211a.json) ## Summary The public procurement process is being conducted by Wales & West Utilities for the "Fixed Line VOIP Tender" project. The procurement falls under the services category for telecommunications services. The tender aims to address key objectives related to reseller support for Gamma Horizon, replacement of Redbox call recording, and reconnection of 16 disconnected sites. The procurement method is a selective negotiated procedure with a tender deadline of January 5, 2024. The procuring organization is based in Newport, United Kingdom. This tender presents business growth opportunities for companies specialized in telecommunications services. Suitable businesses would be those capable of providing market competitive reseller support for Horizon VoIP, offering call recording solutions, and restoring phone connections at various sites. Interested businesses must express their interest by contacting Rebecca Crisp at Wales & West Utilities. The contract entails an initial 36-month period with optional extensions. Participation requires registration on the procurement portal Bravo. Companies must ensure compliance with submission requirements and offer the specified services within the established timeline. ## Notice This project has 3 key objectives, and seeks to tender for the following - 1. market competitive reseller for support and billing of horizon, 2. a suitable replacement for Redbox call recording 3. reconnection of 16 disconnected sites. WWU currently use Gamma Horizon VoIP phone system for desk phones at Celtic Springs and in depots. The current contract commenced in March 2016 and was extended to September 2024. Also supported in this contract is a Redbox fixed line call recording solution located at Celtic Springs. The current Horizon solution is compliant with WWU architectural and security standards and provides all the functionality required. Therefore, there is no intention to change the solution, but the tender will seek a market competitive reseller for support and billing of horizon. Redbox is a SAN (storage area network) based call recording solution housed and maintained at Celtic Springs directly linked to the Horizon solution and serves approximately 200 users across WWU, supporting our teams in Business Services, System Operations and Despatch. The hardware for this is end of life and currently incompatible with Microsoft Edge (WWU chosen browser) meaning it requires replacement. Finally, 16 sites across our network have had their circuits accidentally disconnected. Those sites are now without any phone lines so work is required to restore those sites. WWU requires one supplier to provide a fully managed service which encompasses all of the requirements outlined in this document. The proposed contract partner must fulfil all of the following key objectives: 1. To get a support and billing partner for Gamma Horizon VOIP phone system for desk phones. 2. To get a suitable replacement for our Redbox call recording solution. 3. Restore phone connection service to 16 WWU sites This tender will be one Lot for all the services outlined above. Expression of Interest Participants wanting to participate in this sourcing activity must confirm their expression of interest and ability to provide the service required by e-mailing: Rebecca.Crisp@wwutilities.co.uk Please include the following information in your email: 1) Full company name; 2) Main contact details (name, job title, email address, and telephone numbers). Please note the tender will be run via our procurement portal Bravo which requires suppliers to be registered to participate, failure to register will result in the supplier not being able to participate in the sourcing event. You can register for Bravo here - sourcing4wwu.bravosolution.co.uk. In your expression of interest, please also include - 3) Bravo registered email address and contact name. ### Lot Information Lot 1 This project has 3 key objectives, and seeks to tender for the following - 1. market competitive reseller for support and billing of horizon, 2. a suitable replacement for Redbox call recording 3. reconnection of 16 disconnected sites. WWU currently use Gamma Horizon VoIP phone system for desk phones at Celtic Springs and in depots. The current contract commenced in March 2016 and was extended to September 2024. Also supported in this contract is a Redbox fixed line call recording solution located at Celtic Springs. The current Horizon solution is compliant with WWU architectural and security standards and provides all the functionality required. Therefore, there is no intention to change the solution, but the tender will seek a market competitive reseller for support and billing of horizon. Redbox is a SAN (storage area network) based call recording solution housed and maintained at Celtic Springs directly linked to the Horizon solution and serves approximately 200 users across WWU, supporting our teams in Business Services, System Operations and Despatch. The hardware for this is end of life and currently incompatible with Microsoft Edge (WWU chosen browser) meaning it requires replacement. Finally, 16 sites across our network have had their circuits accidentally disconnected. Those sites are now without any phone lines so work is required to restore those sites. WWU requires one supplier to provide a fully managed service which encompasses all of the requirements outlined in this document. The proposed contract partner must fulfil all of the following key objectives: 1. To get a support and billing partner for Gamma Horizon VOIP phone system for desk phones. 2. To get a suitable replacement for our Redbox call recording solution. 3. Restore phone connection service to 16 WWU sites This tender will be one Lot for all the services outlined above. Expression of Interest Participants wanting to participate in this sourcing activity must confirm their expression of interest and ability to provide the service required by e-mailing: Rebecca.Crisp@wwutilities.co.uk Please include the following information in your email: 1) Full company name; 2) Main contact details (name, job title, email address, and telephone numbers). Please note the tender will be run via our procurement portal Bravo which requires suppliers to be registered to participate, failure to register will result in the supplier not being able to participate in the sourcing event. You can register for Bravo here - sourcing4wwu.bravosolution.co.uk. In your expression of interest, please also include - 3) Bravo registered email address and contact name. Options: initial 36 months with 4 x 12 month optional extension options Renewal: initial 36 months with 4 x 12 month optional extension options ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/035529-2023 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Negotiated procedure with prior call for competition | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 1 Dec 2023 | | Submission deadline | 5 Jan 2024 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | WALES & WEST UTILITIES | | Locality | NEWPORT | | Post town | Newport | | Postcode | NP10 8FZ | | Country | Wales | | ITL 1 | TLL Wales | | ITL 2 | TLL5 South East Wales | | ITL 3 | TLL54 Monmouthshire and Newport | | Local authority | Newport | | Electoral ward | Tredegar Park and Marshfield | | Westminster constituency | Newport West and Islwyn | | Delivery location | Not specified | ## CPV Codes ### Divisions - 64 - Postal and telecommunications services ### Codes - 64200000 - Telecommunications services ## Release History - 1 Dec 2023 at 15:03 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/035529-2023 ## Notice URLs - https://sourcing4wwu.bravosolution.co.uk/web/login.html - https://www.wwutilities.co.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04211a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04211a.json.