---
title: "Provision of Telecare & Out of Hours Calls Handling Service"
ocid: "ocds-h6vhtk-042123"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-042123"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-042123.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-042123.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "SCOTTISH BORDERS HOUSING ASSOCIATION LTDF"
published: "2024-12-16"
---

# Provision of Telecare & Out of Hours Calls Handling Service

Buyer: SCOTTISH BORDERS HOUSING ASSOCIATION LTDF  
Current stage: Award  
OCID: ocds-h6vhtk-042123

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-042123)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-042123.json)

## Summary

The Scottish Borders Housing Association Ltd has completed the awarding process for the "Provision of Telecare & Out of Hours Calls Handling Service" within the category of Alarm-monitoring services. The procurement process, conducted through an open procedure, culminated in January 2024 with the award notification on 16 December 2024. The contract, valued at GBP 201,426, was awarded to Hanover (Scotland) Housing Association Ltd. The services are to be delivered in the region of UKM91, specifically in Selkirk.

This tender presents significant opportunities for businesses specializing in alarm monitoring and telecare services with expertise in handling out-of-hours repairs and emergency calls. Companies with a background in serving Scottish housing communities, particularly those with prior experience and knowledge of Scottish housing systems, stand to benefit greatly. The selection criteria focused heavily on quality (60%) and price (40%), indicating a preference for high-standard service delivery coupled with competitive pricing. This contract could lead to long-term business growth, establish stronger community ties, and open up further contracts within local government and public service sectors.

## Notice

Provision of Out of Hours alarm monitoring services and out of hour repairs calls services.

### Lot Information

Lot 1

SBHA are seeking to provide an out of hours service for our care alarms calls and the provision of an out of hours repairs calls service and handling. It is important that the successful supplier has knowledge and experience of Scottish Housing. Additional information: This contract was awarded in January 2024 this publication is a retrospective Award ensuring the administration of the tender is completed.

Renewal: 2 year initial period followed by 3 separate extensions of 12 months

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/040512-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Dec 2024 |
| Submission deadline | 8 Jan 2024 |
| Future notice date | Not specified |
| Award date | 2 Feb 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £190,000 |
| Lots value | £190,000 |
| Awards value | Not specified |
| Contracts value | £201,426 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTTISH BORDERS HOUSING ASSOCIATION LTDF |
| Locality | SELKIRK |
| Post town | Galashiels |
| Postcode | TD7 5DT |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM9 Southern Scotland |
| ITL 3 | TLM91 Scottish Borders |
| Local authority | Scottish Borders |
| Electoral ward | Selkirkshire |
| Westminster constituency | Berwickshire, Roxburgh and Selkirk |
| Delivery location | TLM91 Scottish Borders |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HANOVER (SCOTLAND) HOUSING ASSOCIATION |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79711000 - Alarm-monitoring services

## Release History

- 16 Dec 2024 at 16:44 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/040512-2024
- 1 Dec 2023 at 15:53 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/035543-2023

## Notice URLs

- http://www.publiccontractsscotland.gov.uk
- http://www.sbha.org.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000749377
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA11442

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-042123. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-042123.json.