---
title: "For the provision Out of Hours Emergency Telephone Monitoring Service"
ocid: "ocds-h6vhtk-0421f7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0421f7"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0421f7.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0421f7.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "TOGETHER HOUSING ASSOCIATION"
published: "2024-04-19"
---

# For the provision Out of Hours Emergency Telephone Monitoring Service

Buyer: TOGETHER HOUSING ASSOCIATION  
Current stage: Award  
OCID: ocds-h6vhtk-0421f7

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0421f7)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0421f7.json)

## Summary

The Together Housing Association has awarded a contract for the provision of Out of Hours Emergency Telephone Monitoring Service to Orca Business Support Limited. The procurement process was carried out using an open procedure, with an emphasis on quality criteria for evaluation. The contract is now active, with a total value of £500,000. The buying organisation is based in Halifax, United Kingdom, and the procurement falls under the services main procurement category.

This tender presents an opportunity for businesses in the telephone-answering services industry, especially those offering quality services. With a focus on quality in the evaluation criteria, businesses that can provide top-tier Out of Hours Emergency Telephone Monitoring Service are well-suited to compete. The award was based on both quality and price criteria, with 70% weight given to quality and 30% to price during the evaluation process.

## Notice

For the provision Out of Hours Emergency Telephone Monitoring Service

### Lot Information

Lot 1

For the provision Out of Hours Emergency Telephone Monitoring Service

Renewal: Initial 3 years with 2 year extension

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/012738-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Apr 2024 |
| Submission deadline | 19 Jan 2024 |
| Future notice date | Not specified |
| Award date | 18 Apr 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £500,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TOGETHER HOUSING ASSOCIATION |
| Locality | HALIFAX |
| Post town | Halifax |
| Postcode | HX1 2EB |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE44 Calderdale and Kirklees |
| Local authority | Calderdale |
| Electoral ward | Town |
| Westminster constituency | Halifax |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ORCA BUSINESS SUPPORT |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79510000 - Telephone-answering services

## Release History

- 19 Apr 2024 at 07:46 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/012738-2024
- 6 Dec 2023 at 06:23 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/035867-2023

## Notice URLs

- http://in-tendhost.co.uk/together-housing/aspx/Home
- http://www.togetherhousing.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0421f7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0421f7.json.