--- title: "Market Engagement for Suffolk County Music Service line of business operating system" ocid: "ocds-h6vhtk-042231" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-042231" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-042231.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-042231.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "SUFFOLK COUNTY COUNCIL" published: "2023-12-06" --- # Market Engagement for Suffolk County Music Service line of business operating system Buyer: SUFFOLK COUNTY COUNCIL Current stage: Planning OCID: ocds-h6vhtk-042231 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-042231) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-042231.json) ## Summary The Suffolk County Council is planning to conduct a procurement exercise in 2024 for a music service-oriented line of business system to enhance support for children's music engagement. The system will feature a CRM tailored to current and future requirements. Businesses interested in providing systems suitable for local authority music services should respond by Friday 12th January 2024. This tender opportunity from Suffolk County Council seeks suppliers who can offer a comprehensive line of business system to support the delivery of music services across Suffolk. The system should include secure access, online booking and payment functionalities, streamlined administrative processes, and integration with payment providers. Businesses specializing in IT services, software development, and internet support are well-suited to compete for this contract. ## Notice Suffolk County Council intends to conduct a procurement exercise during 2024 to purchase a music service orientated line of business system to continue and improve the support to children's music engagement. The procured line of business system is to include a CRM (customer relationship Management) that can be tailored for our current requirements, with adaptability for future requirements should these become required. We would like to hear from suppliers offering line of business systems suitable for use by local authority music services (and or Music Hubs) to gain an understanding of the systems available. Please note that the issuing of this PIN is for due diligence and does not constitute any commitment by Suffolk County Council to undertake a subsequent procurement exercise. ### Lot Information Lot 1 SCMS provides instrumental and vocal lessons, instrument hires and a wide range of other musical activities across the county of Suffolk, with a customer base of schools, private individuals (Parents/Carers) and Arts organisations.Due to the changes in Arts Council Funding to Music Services, a longer-term collaboration with other Local Authorities using compatible software may be in scope for future developments. Any procured system will be required to, include but not limited to functionality below:1. A system with secure access for SCMS employees (music teachers, administrative staff), and customers (parents & pupils, and educational establishments).2. Solution to provide a search and discovery website interface with secure login for customers 3. Facility for customers to view, book and pay for a variety of music services online. (End to end process for sales selection of services, shopping cart; checkout, payment, billing)4. Streamline and modernise Business Administrative processes for SCMS employees, examples of areas of particular interest are given below:4.1 create, add, edit, delete, archive new services and products4.2 allocate work to music tutor4.3 manage user accounts 4.4 direct billing across all schools / trusts (integration with Suffolk County Council's payment provider)4.5 timetabling of tutors and lesson scheduling4.6 pupil database, pupil enrolment and attendance4.7 ability to extract data 4.7 website CMS functionality4.8 stock management system for management of musical instrument loan scheme4.9 bookings management for venue hire of Northgate Arts Centre 4.10 bookings management system for SCMS music events and activities sessionsAll responses are required to be made using the link below, All responses to this questionnaire are made at the supplier's own risk and cost; Suffolk County Council is not liable for any expenditure, work, or effort incurred by any supplier participating in this exercise. Responses received from suppliers will be treated as commercially confidential and are for information only.Responses to the following questionnaire are to be submitted through Microsoft Forms by Friday 12th January 2024.https://forms.office.com/e/U1aQFMKPXz ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/035999-2023 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 6 Dec 2023 | | Submission deadline | Not specified | | Future notice date | 5 Dec 2023 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SUFFOLK COUNTY COUNCIL | | Locality | IPSWICH | | Post town | Ipswich | | Postcode | IP1 2BX | | Country | England | | ITL 1 | TLH East (England) | | ITL 2 | TLH6 Suffolk | | ITL 3 | TLH62 Ipswich | | Local authority | Ipswich | | Electoral ward | Gipping | | Westminster constituency | Ipswich | | Delivery location | TLH14 Suffolk CC | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48000000 - Software package and information systems - 48100000 - Industry specific software package - 48110000 - Point of sale (POS) software package - 48333000 - Contact management software package - 48430000 - Inventory management software package - 48440000 - Financial analysis and accounting software package - 48444100 - Billing system - 48445000 - Customer Relation Management software package - 48481000 - Sales or marketing software package - 48514000 - Remote access software package - 48610000 - Database systems - 48611000 - Database software package - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 6 Dec 2023 at 16:11 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/035999-2023 ## Notice URLs - http://www.suffolksourcing.uk - https://forms.office.com/e/U1aQFMKPXz ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-042231. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-042231.json.