---
title: "PS/11/25 Core Counter Service Transactions"
ocid: "ocds-h6vhtk-04224e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04224e"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04224e.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04224e.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THE MINISTER FOR THE CABINET OFFICE ACTING THROUGH CROWN COMMERCIAL SERVICE"
published: "2023-12-07"
---

# PS/11/25 Core Counter Service Transactions

Buyer: THE MINISTER FOR THE CABINET OFFICE ACTING THROUGH CROWN COMMERCIAL SERVICE  
Current stage: Award  
OCID: ocds-h6vhtk-04224e

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## Summary

The Minister for the Cabinet Office acting through Crown Commercial Service has awarded the contract for the provision of "PS/11/25 Core Counter Service Transactions" to Post Office Ltd. The contract, valued at GBP 650 million, was signed on 9th November 2012. The procurement process was conducted through a selective procurement method using competitive dialogue. The contract covers supporting services for the government in the industry category of administration, defence, and social security services. The location for delivery is the UK, and the tender stage is now complete.

This tender presents business growth opportunities for companies offering services such as front office counter-based services, mail delivery, data processing, market research, security services, and more. Businesses providing documentation services, accounting and auditing services, investigative services, and stock-control services would be well-suited to compete. The contract, with a potential value of GBP 650 million, could spark growth for companies offering a wide range of government support services in various sectors such as security, data management, and customer service.

## Notice

Supporting services for the government. Administration, defence and social security services. Post and courier services. Courier services. Mail delivery services. Parcel delivery services. Telephone and data transmission services. Data-processing services. Data entry services. Data capture services. Data transmission services. Computer-related management services. Administration services. Documentation services. Accounting, auditing and fiscal services. Accounting and auditing services. Accounting services. Market research services. Security services. Investigation services. Proof-reading services. Collection agency services. Photographic services. Specialised photography services. Stock-control services. Scanning services.

### Lot Information

Lot 1

The award of a Single Supplier Framework Agreement for the Provision of "Front Office" counter-based services, and the award of the DVLA Initial Call Off Agreement for the provision of a number of face-to-face Front Office Counter Services transactions at a national network of outlets throughout the UK (Great Britain and Northern Ireland). The transaction types available through the Single Supplier Framework Agreement include, but are not limited to, the following: - Capture and transmission of customer and transaction data - Verification of transaction eligibility and applicant identity - Processing customer record creation, update and changes of details requests - Processing requests for duplicate / replacement documents - Processing customer payments, and management of tokens of payment and receipts - Processing refunds and reimbursements - Secure stock distribution and storage - Secure forwarding of documents to Authority premises and / or secure destruction of documents - Capture of biometric information in support of transactions, which may include but is not limited to facial photograph, signature and fingerprints - Provision of mobile and temporary static facilities for transaction processing - Provision of customer reporting / check in points - Provision of customer collection points On the basis of current usage by DVLA; future policy and legislative developments affecting DVLA functions; and anticipated take-up by the Organisations listed above, the midpoint value of this Framework Agreement over 7 years is GBP 450m or GBP 650m if the contracting authority exercises the option to extend by a maximum of 3 years. The contract authority have utilised the extension period of 3 years and a further 6 months. This is not a guaranteed figure and the final value may be greater or less than this. Given the difficulty in predicting the extent to which categories of service and volumes of transactions may develop, it is not possible to provide a reliable indicative value range. The midpoint value figure stated is therefore a current best estimate. The transactions being provided to DVLA under the Initial Call Off Agreement are those in relation to driver licensing in Great Britain, and vehicle registration and Vehicle Excise Duty (VED) collection throughout the United Kingdom and include, although are not limited to, the following: - Processing of vehicle licensing transactions and the collection of vehicle tax revenue, including the issue of cash equivalent tokens of payment (Vehicle Excise Duty (VED) disc) and processing of Statutory Off Road Notification (SORN) applications - Issuing of duplicate VED discs and the provision of ancillary secure stock handling and management services - Processing of driver licensing transactions including those transactions requiring customer biometric information capture, and the collection of associated fees, including; o licence applications o licence renewal o licence replacement o licence exchange - Processing of digital tachograph card transactions requiring reading / updating of smart tachograph cards, and the collection of associated fees - Collection and processing of counter service transaction payments, including the provision of payment recovery services for failed payments and the processing of refund or reimbursement applications and / or payments - Verification of transaction eligibility, applicant identity and validity of supporting documentations as appropriate for counter service transactions, processing customer record creation and update within transactions, and the provision of ancillary secure processes, including secure document handling and management services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/036037-2023 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive dialogue |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Dec 2023 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 9 Nov 2012 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £650,000,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE MINISTER FOR THE CABINET OFFICE ACTING THROUGH CROWN COMMERCIAL SERVICE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | POST OFFICE |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services
- 72 - IT services: consulting, software development, Internet and support
- 75 - Administration, defence and social security services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 64100000 - Post and courier services
- 64120000 - Courier services
- 64121100 - Mail delivery services
- 64121200 - Parcel delivery services
- 64210000 - Telephone and data transmission services
- 72310000 - Data-processing services
- 72312000 - Data entry services
- 72313000 - Data capture services
- 72318000 - Data transmission services
- 72510000 - Computer-related management services
- 75000000 - Administration, defence and social security services
- 75100000 - Administration services
- 75130000 - Supporting services for the government
- 79131000 - Documentation services
- 79200000 - Accounting, auditing and fiscal services
- 79210000 - Accounting and auditing services
- 79211000 - Accounting services
- 79310000 - Market research services
- 79710000 - Security services
- 79720000 - Investigation services
- 79940000 - Collection agency services
- 79961000 - Photographic services
- 79961300 - Specialised photography services
- 79991000 - Stock-control services
- 79999100 - Scanning services

## Release History

- 7 Dec 2023 at 08:52 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/036037-2023

## Notice URLs

- https://ted.europa.eu/udl?uri=TED:NOTICE:051563-2013:TEXT:EN:HTML
- https://www.gov.uk/government/organisations/crown-commercial-service

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04224e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04224e.json.