---
title: "IT Service Management - Freshservice"
ocid: "ocds-h6vhtk-042311"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-042311"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-042311.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-042311.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "TRAFFORD MBC"
published: "2023-12-11"
---

# IT Service Management - Freshservice

Buyer: TRAFFORD MBC  
Current stage: Award  
OCID: ocds-h6vhtk-042311

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-042311)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-042311.json)

## Summary

The Trafford Metropolitan Borough Council conducted a procurement process for IT Service Management - Freshservice. The contract falls under the IT services category and involves acquiring 80 Freshservice Enterprise annual licenses and 12 Freshservice 500 Asset Pack V3 licenses. The procurement method was a limited award procedure without prior publication of a call for competition. The contract was awarded to Freshworks Inc. The buying organization is Trafford MBC located in Stretford, United Kingdom. The contract was signed on 10th December 2023.

This tender presents opportunities for businesses providing IT services, consulting, software development, and support. Companies specializing in software programming and consultancy services may find this tender suitable for their expertise. The contract, awarded via the CCS G-Cloud 13 framework, allows for potential business growth in the IT and digital sector. Businesses interested in supplying IT solutions to public authorities, especially regional or local authorities like Trafford MBC, can benefit from exploring similar opportunities in the procurement stage.

## Notice

80x Freshservice - Enterprise annual licences 12x Freshservice - 500 Asset Pack V3

### Lot Information

Lot 1

80x Freshservice - Enterprise annual licences 12x Freshservice - 500 Asset Pack V3

Options: 1 x 12 month optional extension 11/12/2025 - 10/12/2026

### Procurement Information

Call Off via an External Framework - CCS G-Cloud 13

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/036334-2023 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Dec 2023 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 10 Dec 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £172,800 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRAFFORD MBC |
| Locality | STRETFORD |
| Post town | Manchester |
| Postcode | M32 0TH |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Trafford |
| Electoral ward | Gorse Hill & Cornbrook |
| Westminster constituency | Stretford and Urmston |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support
- 72200000 - Software programming and consultancy services

## Release History

- 11 Dec 2023 at 10:36 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/036334-2023

## Notice URLs

- https://www.star-procurement.gov.uk/star-procurement.aspx

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-042311. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-042311.json.