--- title: "DVSA Card Payments, Direct Debit Services and Merchant Acquirer" ocid: "ocds-h6vhtk-042515" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-042515" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-042515.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-042515.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "DRIVER AND VEHICLE STANDARDS AGENCY" published: "2023-12-12" --- # DVSA Card Payments, Direct Debit Services and Merchant Acquirer Buyer: DRIVER AND VEHICLE STANDARDS AGENCY Current stage: Planning OCID: ocds-h6vhtk-042515 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-042515) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-042515.json) ## Summary The Driver & Vehicle Standards Agency (DVSA) is planning to award a contract for card payments, direct debit, and merchant acquiring services, with the intended contract start in mid-2024. The consolidation of these services aims to streamline operations, reduce costs, and enhance service quality. Interested suppliers must respond to the Payment Services RFI by January 8, 2024, via DfT's eSourcing Portal. Important dates include raising questions by December 29, 2023, and the future notice date on January 22, 2024. This tender opportunity by DVSA presents a chance for businesses specialised in financial and insurance services, specifically banking and investment services, to compete. Companies offering payment processing, merchant acquiring, and direct debit collections services are well-suited to benefit from this opportunity. The procurement stage is currently at the planning phase, intending to create a consolidated and efficient payment system catering to DVSA's requirements and enhancing customer experience. ## Notice The Driver & Vehicle Standards Agency (DVSA) is looking to award a contract to a single supplier for a contract aggregating DVSA's card payments, direct debit and merchant acquirer services. The intended contract will be expected to start mid 2024. The initial contract period will be five (5) years. The Driver and Vehicle Standards Agency (DVSA) currently has separate contracts for card payment processing, merchant acquiring, and direct debit collections. This creates a fragmented and inefficient system, with different vendors, systems, and processes, leading to potential higher costs, increased complexity, and lower performance. To address these challenges and improve its payment operations, the DVSA aims to combine its current contracts into one integrated contract that covers all payment processing, merchant acquiring, and direct debit collections services. The goal is to streamline processes, reduce costs, improve service quality, and enhance cus-tomer experience. However, this task requires careful planning, coordination, and execution, as well as effective communication with stakeholders and vendors. The purpose of the PIN and RFI is to inform the market of the requirement and gather information and feedback from the market to help develop the specification in preparation for launching the tender. Following receipt of the information from suppliers in response to the RFI, DVSA intend to finalise the tender documentation and publish a tender via Find a Tender and Contracts Finder. Please read the Payment Services RFI document for further detail. Please respond to the questions in the Payment Services RFI document and submit your responses via DfT's eSourcing Portal, Jaggaer, by 12:00hrs on 8th January 2024. This will appear as a Pre Qualification Questionnaire (PQQ). If you have any questions, raise them via DfT's eSourcing Portal, Jaggaer, by 17:00hrs on 29th December 2023. The DfT's Sourcing Portal can be accessed at: https://dft.app.jaggaer.com The RFI opportunity can be accessed at: https://dft.app.jaggaer.com/go/17365798018C59AE94DA If you have any technical issues registering, contact Jaggaer's helpdesk: 0800 069 8630 help_uk@jaggaer.com Note that you will require a DUNS number (Dun and Bradstreet) to register. If you do not know your number, search for it via the following link: https://www.dnb.co.uk/duns-number/lookup.html If a DUNS number is not found, follow the guidance on how to acquire one. ### Lot Information Lot 1 The objective is to consolidate the PSP, Direct Debits, and Merchant Acquiring Services into a single comprehensive contract. This alignment aims to streamline operations, enhance efficiency, and foster collaboration between the services for a more cohesive and effective payment infrastructure within the DVSA. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/036580-2023 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 12 Dec 2023 | | Submission deadline | Not specified | | Future notice date | 22 Jan 2024 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £9,500,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | DRIVER AND VEHICLE STANDARDS AGENCY | | Locality | BRISTOL | | Post town | Bristol | | Postcode | BS5 0DA | | Country | England | | ITL 1 | TLK South West (England) | | ITL 2 | TLK5 West of England | | ITL 3 | TLK51 Bristol, City of | | Local authority | Bristol, City of | | Electoral ward | Lawrence Hill | | Westminster constituency | Bristol East | | Delivery location | Not specified | ## CPV Codes ### Divisions - 66 - Financial and insurance services ### Codes - 66000000 - Financial and insurance services - 66100000 - Banking and investment services - 66110000 - Banking services - 66111000 - Central bank services ## Release History - 12 Dec 2023 at 17:40 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/036580-2023 ## Notice URLs - https://dft.app.jaggaer.com - https://dft.app.jaggaer.com/go/17365798018C59AE94DA - https://www.dnb.co.uk/duns-number/lookup.html - https://www.gov.uk/government/organisations/driver-and-vehicle-standards-agency ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-042515. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-042515.json.