---
title: "Provision of a Self Service System for all SPS Sites"
ocid: "ocds-h6vhtk-04254e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04254e"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04254e.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04254e.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "SCOTTISH PRISON SERVICE"
published: "2023-12-13"
---

# Provision of a Self Service System for all SPS Sites

Buyer: SCOTTISH PRISON SERVICE  
Current stage: Award  
OCID: ocds-h6vhtk-04254e

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## Summary

The Scottish Prison Service (SPS) has initiated a tender process for the provision of a Self Service System to all SPS operational establishments. The system aims to enhance digital skills among staff and streamline day-to-day activities. The procurement stage is currently cancelled, with the main procurement category being services related to computer-related services. The SPS in Edinburgh is the buying organisation, with a specified delivery location at all SPS sites. The procurement method is an open procedure, covered by the Government Procurement Agreement (GPA). The contract title is "Provision of a Self Service System for all SPS Sites", and key dates and deadlines are not applicable due to the cancellation status.

This tender opportunity created by the SPS is suited for businesses offering technology solutions to enhance digital skills and streamline operational activities in custodial environments. Businesses specializing in computer-related services, digital technologies, or software development would be well-placed to compete for this opportunity. Despite the current cancellation status, interested businesses should monitor updates from the Scottish Prison Service for potential future procurement activities within this area. The tender process can provide a platform for business growth by addressing the digital needs and efficiency goals of the SPS operational establishments.

## Notice

SPS recognises that the ability of those in custody to develop their digital skills is limited to that of a classroom setting. As a result, the SPS has undertaken an active role in promoting the use of digital technology within its establishments, through the use of virtual visits and mobile phone technology. More recently, the SPS has undertaken a Proof of Concept (Test of Change) for a KIOSK service in one of its operational Establishments. Following the success of the PoC, the SPS is now looking to roll this out to all SPS operational Establishments. One of the Digital Strategy's objectives is to enhance the digital skills of the Purchaser's staff group and move away from various transaction activities that take up a considerable amount of their time. The Purchaser's staff still rely extensively on paper based systems for managing basic day-to-day activities (including menu choice, staff requests, canteen purchases and other regular tasks). Research has identified that adoption of new technology requires active engagement and perceived positive outcomes from the user group(s) in order to accept new ways of working. As a result of the above, the purpose of this tender activity is to appoint a supplier to install and manage a Self Service System to all operational Establishments. The system will include a standalone managed portal with a range of modules (including menu selectrion, PPC balance, staff messaging and notice board). The Contract Term shall be for a period of 5 years, plus up to an additional 2 year extension option.

### Lot Information

Lot 1

The SPS has commenced this procurement process in good faith and with the intention of awarding a contract. Following publication of the Contract Notice, an Invitation to Tender (ITT) including the Single Procurement Document (SPD (Scotland)) will be published by SPS and will be made available to bidders on Public Contract Scotland - Tender. Tender responses will then be evaluated by the SPS in accordance with the ITT.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/036664-2023 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Dec 2023 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 13 Dec 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Cancelled |
| Lots status | Cancelled |
| Awards status | Unsuccessful |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTTISH PRISON SERVICE |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH12 9HW |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Drum Brae/Gyle |
| Westminster constituency | Edinburgh West |
| Delivery location | TLM Scotland |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72500000 - Computer-related services

## Release History

- 13 Dec 2023 at 14:45 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/036664-2023

## Notice URLs

- http://www.scotcourts.gov.uk/the-courts/sheriff-court/find-a-court
- http://www.sps.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000697265
- https://ted.europa.eu/udl?uri=TED:NOTICE:190929-2022:TEXT:EN:HTML
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00384

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04254e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04254e.json.