---
title: "Care Connect Digital Upgrade - Alarm Receiving Centre Platform"
ocid: "ocds-h6vhtk-0425d9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0425d9"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0425d9.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0425d9.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "DURHAM COUNTY COUNCIL"
published: "2024-05-10"
---

# Care Connect Digital Upgrade - Alarm Receiving Centre Platform

Buyer: DURHAM COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-0425d9

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0425d9.json)

## Summary

Durham County Council is planning a public procurement process for the Care Connect Digital Upgrade - Alarm Receiving Centre Platform. The procurement involves the transition to a digital platform for monitoring digital personal alarms due to the PSTN network switch-off by December 2025. The process will follow an open tender approach and is expected to start on 1st May 2024, with an end date of 30th April 2027. The contract may also include options for two 36-month extensions beyond the initial period.

This tender by Durham County Council presents opportunities for businesses involved in software package and information systems within the goods industry category. Companies specializing in information technology services can also benefit. The procurement stage is currently at the planning phase, aiming to create an ARC platform to support digital alarms. Businesses seeking to provide innovative digital solutions aligned with the procurement's goals would be well-suited to compete for this contract.

## Notice

This contract is for the Care Connect Digital Upgrade - Alarm Receiving Centre Platform. Due to the impending switch off of the analogue phone network (PSTN), to be completed by December 2025, a digital upgrade is required for our ARC to enable the monitoring of digital personal alarms and communication with other digital equipment. The scope of this arrangement may be extended to include any new or emerging technologies or products to support or enhance the Alarm Receiving Centre platform. This procurement is issued under an Open Tender (Find a Tender Service Threshold) Process. The expected start date for the proposed contract is 1st May 2024. The expected end date for the proposed contract is 30th April 2027. The proposed contract is to be let with two options to extend for a further 36-months per extension period from the actual end date. Proposed extension period 1: 1st May 2027 - 30th April 2030. Proposed extension period 2: 1st May 2023 - 30th April 2033.

### Lot Information

Lot 1

This contract is for the Care Connect Digital Upgrade - Alarm Receiving Centre Platform. Due to the impending switch off of the analogue phone network (PSTN), to be completed by December 2025, a digital upgrade is required for our ARC to enable the monitoring of digital personal alarms and communication with other digital equipment. The scope of this arrangement may be extended to include any new or emerging technologies or products to support or enhance the Alarm Receiving Centre platform. This procurement is issued under an Open Tender (Find a Tender Service Threshold) Process. The expected start date for the proposed contract is 1st May 2024. The expected end date for the proposed contract is 30th April 2027. The proposed contract is to be let with two options to extend for a further 36-months per extension period from the actual end date. Proposed extension period 1: 1st May 2027 - 30th April 2030. Proposed extension period 2: 1st May 2023 - 30th April 2033.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/014902-2024 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 May 2024 |
| Submission deadline | 1 Apr 2024 |
| Future notice date | 7 Feb 2024 |
| Award date | 24 Apr 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,000,000 |
| Lots value | £2,000,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DURHAM COUNTY COUNCIL |
| Locality | DURHAM |
| Post town | Durham |
| Postcode | DH1 5UL |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC41 Durham |
| Local authority | County Durham |
| Electoral ward | Neville's Cross |
| Westminster constituency | City of Durham |
| Delivery location | TLC14 Durham |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CHUBB FIRE & SECURITY |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 10 May 2024 at 08:16 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/014902-2024
- 29 Feb 2024 at 08:36 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/006455-2024
- 15 Dec 2023 at 09:25 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/036889-2023

## Notice URLs

- http://www.durham.gov.uk
- http://www.nepo.org

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0425d9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0425d9.json.