---
title: "English Heritage Electronic Point of Sales (EPoS) - System Implementation and Support Partner"
ocid: "ocds-h6vhtk-0426a9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0426a9"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0426a9.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0426a9.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "ENGLISH HERITAGE"
published: "2024-09-16"
---

# English Heritage Electronic Point of Sales (EPoS) - System Implementation and Support Partner

Buyer: ENGLISH HERITAGE  
Current stage: Award  
OCID: ocds-h6vhtk-0426a9

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## Summary

English Heritage is undertaking a procurement process for the implementation and support of an Electronic Point of Sales (EPoS) system, classified under the IT services category (CPV: 72000000). The tender, titled "English Heritage Electronic Point of Sales (EPoS) - System Implementation and Support Partner," includes three lots: EPoS solution implementation and software support, terminal image management and hardware support, and EPoS hardware replacement. The procurement stage has advanced to the award phase, with contracts signed on 1st July 2024 and awarded to Dynavics Limited. English Heritage aims to enhance the retail and food and beverage sales infrastructure across its 100 pay-to-enter sites. The total value of this initiative is approximately £7,000,000, with the contract period including an initial five-year term and an option to extend for an additional five years.

This tender presents significant business growth opportunities, particularly for firms specialising in IT services, retail technology solutions, and equipment support. SMEs with expertise in software development, EPoS implementation, and hardware maintenance stand to benefit and expand their market reach by participating. Moreover, English Heritage’s sizeable and diverse project offers successful bidders a prestigious association and real-world application of their technical capabilities. With a comprehensive value proposition and long-term engagement, businesses can leverage this partnership to not only secure substantial contracts but also to showcase their solutions within a well-regarded national institution.

## Notice

English Heritage are replacing their existing EPoS solution that is used by our circa 100 pay to enter sites to support retail and food and beverage sales for visitors. A desired solution will utilise existing EPoS hardware (circa 350 tills, each with a scanner and receipt printer) where possible, and will be fully supported by the chosen partner although we may consider inclusion of EPoS hardware replacement as part of this opportunity.

### Lot Information

EPoS solution implementation and software support partner.

Lot 1 provides for the replacement of the existing EPoS solution including the necessary data integrations and provide ongoing support for the solution.

Renewal: The contract includes implementation time, initial term of five years, plus provision to extend by a further five years.

Terminal image management, installation plus EPoS hardware and associated peripherals support

English Heritage utilises a shared services 1st line support service provided by Historic England using the ServiceNow platform. A support partner is required to provide 2nd and 3rd line support services for all of the English Heritage existing EPoS site hardware including managing the images for the EPoS terminals. This support contract would commence when the new EPoS solution has been implemented.

Renewal: The contract provides for implementation time, initial term of five years, plus provision to extend by a further five years.

EPoS hardware replacement

The existing EPoS site hardware is at least six years old (with the exception of the 35 new event tills). Purchase of replacement hardware may be considered as part of this project.

Renewal: The contract provides for implementation, initial term of five years and provision to extend by a further five years.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/029601-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Sep 2024 |
| Submission deadline | 22 Jan 2024 |
| Future notice date | Not specified |
| Award date | 30 Jun 2024 |
| Contract period | Not specified |
| Recurrence | Future requirements will be determined ahead of any future extension OR expiry date and published in line with procurement policy and any relevant legislation. |

## Values

| Field | Value |
| --- | --- |
| Tender value | £7,000,000 |
| Lots value | £7,000,000 |
| Awards value | Not specified |
| Contracts value | £4,136,044 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ENGLISH HERITAGE |
| Locality | SWINDON |
| Post town | Swindon |
| Postcode | SN2 2EH |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK71 Swindon |
| Local authority | Swindon |
| Electoral ward | Mannington and Western |
| Westminster constituency | Swindon South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DYNAVICS |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48110000 - Point of sale (POS) software package
- 72000000 - IT services: consulting, software development, Internet and support
- 72212110 - Point of sale (POS) software development services

## Release History

- 16 Sep 2024 at 15:54 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/029601-2024
- 18 Dec 2023 at 20:22 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/037207-2023

## Notice URLs

- https://in-tendhost.co.uk/english-heritage

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0426a9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0426a9.json.