--- title: "Voluntary and Community Mental Health Support" ocid: "ocds-h6vhtk-0426bb" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0426bb" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0426bb.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0426bb.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "HM REVENUE & CUSTOMS" published: "2023-12-19" --- # Voluntary and Community Mental Health Support Buyer: HM REVENUE & CUSTOMS Current stage: Tender OCID: ocds-h6vhtk-0426bb [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0426bb) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0426bb.json) ## Summary The buying organisation, HM Revenue & Customs, is seeking tenders for the "Voluntary and Community Mental Health Support" contract under the services category. The tender requires VCS organisations to provide specialist mental health support services, including a dedicated phone line, capacity for referrals, marketing plans, and data reporting. The contract is valued at £100,000 per year, with key requirements including continuous service provision and building capability at HMRC. The deadline for submissions is January 10, 2024, and the award period begins on January 11, 2024. This tender by HM Revenue & Customs presents an opportunity for VCS organisations experienced in mental health support services to grow their business. Businesses capable of providing 24/7 support, handling large volumes of referrals, and demonstrating marketing prowess will be well-suited to compete. The contract duration is 24 months with a potential extension of up to 12 months, providing stability and the chance for organisations to establish long-term partnerships with HMRC. Interested parties must ensure compliance with the outlined criteria and deadlines to take advantage of this business growth opportunity. ## Notice His Majesty's Revenue and Customs (HMRC) invites tenders from voluntary and community sector (VCS) organisations with existing, proven experience, in supporting people dealing with mental health problems. You will need to: a) provide a specialist mental health support referral phone line for HMRC customers who are feeling overwhelmed or anxious about their tax affairs, financial hardship or HMRC debt b) work with HMRC to identify opportunities to build capability across the organisation, enabling HMRC colleagues to recognise, support and correctly signpost customers to the service c) offer further signposting for HMRC customers and a referral route to HMRC's specialist team, for those customers who need further tax or debt support Specific Requirements: * 24 hours a day, 365 days a year service, through a dedicated phone number * capacity to handle circa 1,500 referrals from across the UK, for the duration of the 24 month contract * a communications and marketing plan to promote the service * data reporting capacity to evidence the effectiveness of the service * provision of insight to inform and shape HMRC's future model, in supporting customers with mental health problems and those feeling overwhelmed and anxious about their tax affairs or financial hardship * a review of current HMRC adviser ability, to then identify and offer solutions to improve capability and awareness. Suppliers will be required to evidence the appropriate professional accreditations and vetting procedures, structured training for both staff and volunteers at all levels of their organisation. HMRC will work with the successful organisation to have specialist mental health support in place from 14 March 2024 and for the duration of the contract, to build capability and understanding around support needed for HMRC customers. It is a mandatory requirement that all tenderers participating in this tender must be a VCS organisation. The funding available for all contract awarded under this tender, is PS100,000 (Vat Excl) per year. ### Lot Information Lot 1 His Majesty's Revenue and Customs (HMRC) invites tenders from voluntary and community sector (VCS) organisations with existing, proven experience, in supporting people dealing with mental health problems. You will need to: a) provide a specialist mental health support referral phone line for HMRC customers who are feeling overwhelmed or anxious about their tax affairs, financial hardship or HMRC debt b) work with HMRC to identify opportunities to build capability across the organisation, enabling HMRC colleagues to recognise, support and correctly signpost customers to the service c) offer further signposting for HMRC customers and a referral route to HMRC's specialist team, for those customers who need further tax or debt support Specific Requirements: * 24 hours a day, 365 days a year service, through a dedicated phone number * capacity to handle circa 1,500 referrals from across the UK, for the duration of the 24 month contract * a communications and marketing plan to promote the service * data reporting capacity to evidence the effectiveness of the service * provision of insight to inform and shape HMRC's future model, in supporting customers with mental health problems and those feeling overwhelmed and anxious about their tax affairs or financial hardship * a review of current HMRC adviser ability, to then identify and offer solutions to improve capability and awareness. Suppliers will be required to evidence the appropriate professional accreditations and vetting procedures, structured training for both staff and volunteers at all levels of their organisation. HMRC will work with the successful organisation to have specialist mental health support in place from 14 March 2024 and for the duration of the contract, to build capability and understanding around support needed for HMRC customers. It is a mandatory requirement that all tenderers participating in this tender must be a VCS organisation. The funding available for all contract awarded under this tender, is PS100,000 (Vat Excl) per year. Options: The agreement will have the option of being extended by a maximum of 12 months. Renewal: The agreement will have the option of being extended by a maximum of 12 months. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/037243-2023 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 19 Dec 2023 | | Submission deadline | 10 Jan 2024 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £200,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | HM REVENUE & CUSTOMS | | Locality | SALFORD | | Post town | Manchester | | Postcode | M5 2BH | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD3 Greater Manchester | | ITL 3 | TLD34 Greater Manchester South West | | Local authority | Salford | | Electoral ward | Quays | | Westminster constituency | Salford | | Delivery location | Not specified | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85312300 - Guidance and counselling services - 85312310 - Guidance services - 85312320 - Counselling services ## Release History - 19 Dec 2023 at 10:58 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/037243-2023 - 19 Dec 2023 at 10:32 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/037236-2023 ## Notice URLs - http://proposals.seller.ariba.com - http://www.gov.uk - http://www.hmrc.gov.uk - https://s1-eu.ariba.com/Sourcing/Main/aw?awh=r&awssk=bp.2VKcuJb3OixMn&realm=hmrc&dard=1 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0426bb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0426bb.json.