---
title: "Case and Enquiry Management solution"
ocid: "ocds-h6vhtk-0428cd"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0428cd"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0428cd.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0428cd.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "BOURNEMOUTH UNIVERSITY HIGHER EDUCATION CORPORATION (KNOWN AS BOURNEMOUTH UNIVERSITY)"
published: "2023-12-20"
---

# Case and Enquiry Management solution

Buyer: BOURNEMOUTH UNIVERSITY HIGHER EDUCATION CORPORATION (KNOWN AS BOURNEMOUTH UNIVERSITY)  
Current stage: Tender  
OCID: ocds-h6vhtk-0428cd

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0428cd)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0428cd.json)

## Summary

The Bournemouth University Higher Education Corporation is seeking a case and enquiry management solution to enhance student wellbeing. The procurement stage is currently active, with a tender ID of IT/PD/191. The procurement process falls under the goods category, with a contract value of £1,000,000 in GBP. The tender deadline is set for 30th January 2024, and the contract period is scheduled to start on 15th April 2024.

This opportunity is suitable for businesses offering Customer Relation Management software packages within the education sector. Bournemouth University aims to secure a user-friendly solution to manage student cases and enquiries securely. Interested businesses can access the tender through electronic submission or written methods via the provided submission terms link. The successful bidder will have the chance to support Bournemouth University in its commitment to student welfare through the effective management of cases and enquiries.

## Notice

Bournemouth University wishes to procure a solution to manage student cases and enquiries, which is secure, user-friendly and provides effective management of student wellbeing

### Lot Information

Lot 1

Bournemouth University wishes to procure a solution to manage student cases and enquiries, which is secure, user-friendly and provides effective management of student wellbeing

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/037518-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Dec 2023 |
| Submission deadline | 30 Jan 2024 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 14 Apr 2024 - 14 Apr 2034 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,000,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BOURNEMOUTH UNIVERSITY HIGHER EDUCATION CORPORATION (KNOWN AS BOURNEMOUTH UNIVERSITY) |
| Locality | POOLE |
| Post town | Bournemouth |
| Postcode | BH12 5BB |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK6 North Somerset, Somerset and Dorset |
| ITL 3 | TLK63 Bournemouth, Christchurch and Poole |
| Local authority | Bournemouth, Christchurch and Poole |
| Electoral ward | Talbot & Branksome Woods |
| Westminster constituency | Bournemouth West |
| Delivery location | TLK24 Bournemouth, Christchurch and Poole |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48445000 - Customer Relation Management software package

## Release History

- 20 Dec 2023 at 15:24 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/037518-2023

## Notice URLs

- https://in-tendhost.co.uk/bournemouthuniversity
- https://www.bournemouth.ac.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0428cd. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0428cd.json.