---
title: "Patient Management System"
ocid: "ocds-h6vhtk-0428e2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0428e2"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0428e2.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0428e2.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "WELSH AMBULANCE SERVICES NHS TRUST"
published: "2024-01-24"
---

# Patient Management System

Buyer: WELSH AMBULANCE SERVICES NHS TRUST  
Current stage: Award  
OCID: ocds-h6vhtk-0428e2

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## Summary

The Welsh Ambulance Services NHS Trust has awarded a contract for the provision of a Patient Management System to be deployed within the NHS 111 Wales service. This procurement is aimed at replacing legacy software reaching end of life, with a urgency to implement the new system by 30th April 2024. The buying organisation is located in Cwmbran, UK, and the contract involves the supply of software packages and information systems to handle over a million calls annually. The main procurement category is goods, and the procurement method used was negotiated without publication of a contract notice, due to extreme urgency.

This contract offers opportunities for businesses in the software and healthcare sectors to compete for providing a critical patient management system to facilitate Welsh Ambulance Services call handling staff. Businesses specialising in software packages, information systems, and medical information systems would find this tender well-suited for growth. The timing for implementation and training is crucial, with the focus on minimising disruption to NHS 111 Wales service provision while ensuring seamless transition to the new software solution. The contract includes an option to extend for 24 months, offering the potential for ongoing business opportunities beyond the initial deployment period.

## Notice

This contract is for the provision of a patient management system to be deployed within the NHS 111 Wales service. The software solution is required to capture and record all calls received by the NHS 111 Wales service and meet all aspects patient management requirements to enable Welsh Ambulance Services call handlers and clinical contact centre staff deal with more than a million calls every year, 24/7 and 365 days a year. In addition, the contract is for the supply of professional services to enable the implementation and training of the solution, supply of infrastructure hardware and as well as the relevant software licences for the software application itself this contract is also for the supply of the associated ongoing software support and maintenance services of the patient management system supplied.

### Lot Information

Lot 1

This contract is for the provision of a patient management system to be deployed within the NHS 111 Wales service. The software solution is required to capture and record all calls received by the NHS 111 Wales service and meet all aspects patient management requirements to enable Welsh Ambulance Services call handlers and clinical contact centre staff deal with more than a million calls every year, 24/7 and 365 days a year. The patient management system is required to enable the full management of all 111 calls received by the Welsh Ambulance Services including, but not limited to, the ability to capture a complete record of all telephone calls received such as call times and actions taken. The solution must be able to fully integrate with the Welsh Ambulance Services cisco telephone system and interface with the Welsh Ambulance Services 999 ambulance call queue, NHS 111 Wales non-clinical decision support software and NHS 111 Wales clinical decision support software (supplied separately). The patient management system is required to recognise clinical coding systems to enable calls to be categorised and prioritised, support a gazetteer, enable clinical data collection as well as support operational and management reporting. The solution is required to be able to support access to the NHS 111 Wales service via video and provide an intuitive, safe interface for end users. In addition, this requirement is for the supply of professional services to enable the implementation and training of the solution, supply of infrastructure hardware and as well as the relevant software licences for the software application itself this requirement is also for the supply of the associated ongoing software support and maintenance services of the patient management system supplied.

Options: Option to extend for a further period of 24 months in annual increments or for the full 24-month period at the sole discretion of the contracting authority.

### Procurement Information

The legacy software currently utilised by the NHS 111 Wales service must be replaced as the software has reached end of life and the contract will expire on the 20th May 2024. A competitive dialogue procurement was undertaken to procure a replacement solution and a contract awarded but following a joint review of the project with the supplier a decision was reached to end the delivery of the replacement software solution. There is now an urgent need to replace the legacy software and the replacement must be fully implemented and go-live by the 30th April 2024, to safely decommission the legacy software and transition to the new software solution. This is to ensure NHS 111 Wales service provision can continue, with minimal disruption, in the interim to any future national NHS 111 Wales and urgent primary care strategic plans for a longer-term solution.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/002409-2024 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Jan 2024 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 20 Dec 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £4,675,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WELSH AMBULANCE SERVICES NHS TRUST |
| Locality | CWMBRAN |
| Post town | Newport |
| Postcode | NP44 3AB |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL53 Gwent Valleys |
| Local authority | Torfaen |
| Electoral ward | Llantarnam |
| Westminster constituency | Torfaen |
| Delivery location | TLL Wales |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MIS EMERGENCY SYSTEMS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems
- 48100000 - Industry specific software package
- 48800000 - Information systems and servers
- 48810000 - Information systems
- 48814000 - Medical information systems

## Release History

- 24 Jan 2024 at 12:53 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/002409-2024
- 20 Dec 2023 at 16:51 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/037557-2023

## Notice URLs

- http://nwssp.nhs.wales/ourservices/procurement-services/
- https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0221

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0428e2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0428e2.json.