---
title: "First Rail RSPS/UK rail accredited WebTIS solution"
ocid: "ocds-h6vhtk-04294e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04294e"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04294e.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04294e.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "FIRST RAIL HOLDINGS LIMITED"
published: "2023-12-21"
---

# First Rail RSPS/UK rail accredited WebTIS solution

Buyer: FIRST RAIL HOLDINGS LIMITED  
Current stage: Tender  
OCID: ocds-h6vhtk-04294e

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## Summary

The buying organisation, FIRST RAIL HOLDINGS LIMITED, has initiated a tender process for the procurement of the "First Rail RSPS/UK rail accredited WebTIS solution" in the services category within the transport industry. The tender is currently in the active stage, with a total contract value of £21,000,000 GBP. The deadline for submitting Expressions of Interest is 25/01/24, and the deadline for Pre-Qualification Questionnaire submissions is 30/01/24. The procurement method is a selective negotiated procedure with prior call for competition, and the tender period ends on 25/01/24 at 15:00.

This tender presents an opportunity for businesses specialising in railway technology and digital services to compete for a contract with a duration of 3 years, extendable up to a total of 6 years. Companies with experience in delivering UK rail passenger ticketing services, innovation capabilities, and a track record of successful implementations in the rail sector are well-suited for this opportunity. The procurement aims to secure a solution compliant with industry standards, robust technologies, and high service quality to cater to the growing demand for digital ticketing services in the UK rail sector.

## Notice

First Rail RSPS/UK rail accredited WebTIS solution FRH will contract for an RSPS accredited TIS service with either a functionally full set of APIs or white label solution. This service would be for the customer retail website and app for Great Western Railway, South Western Railway, Hull Trains and Lumo.

### Lot Information

Lot 1

First Rail Holdings (FRH) is one of the most experienced rail operators in the UK, with more than 500,000 passenger journeys daily across three Department for Transport contracted operations and two open access routes. Operating approximately 25% of the UK rail passenger market. Our train operating companies include Great Western Railway, South Western Railway, Avanti West Coast, Hull Trains and Lumo. Our train businesses provide for commuter, leisure, business customers, regional, long distance and sleeper services. As part of its strategy for ticket retail, using an RSPS accredited solution, for the past 9 years FRH have originally used a white label service then migrated to an API to develop native websites and apps for its train companies. This has enabled FRH to ensure an approach of continuous improvement to deliver a digital experience that customers want when purchasing train tickets. In order to continue this web and app strategy, FRH will contract for an RSPS accredited WebTIS service with either a functionally full set of APIs or white label solution. This service would be for the customer retail website and app for Great Western Railway, South Western Railway, Hull Trains and Lumo. First Rail are seeking bidders to provide detailed proposals that: * Are compliant with railway industry (RSPS), payments (PCI-DSS), GDPR and national standards * Have high functionality, innovative and transformational * Have robust and proven technologies, built using modern services, software and platforms * Are flexible and scalable solution which can continue to operate seamlessly during peaks in demand for the retail services * Have a full set of functionally rich API or white label services to meet the requirements detailed in the ITT * Provide examples of similar successful implementations to at least this scale, within the UK rail sector * Can demonstrate a high level quality of service and change management delivery for similar services provided to other customers The Contract duration will be for 3 years with the option to extend for a further three extensions of 12 months. Current volumes are estimated to be approximately PS250m in annual sales revenue across the in-scope train operators for these services. These volumes are forecast to grow following continued customer migration to digital ticketing. FirstGroup is looking for a capable supply partner with an excellent track record in delivery of UK rail passenger ticketing. The supplier will need to demonstrate innovation, will share an element of the risk around delivery costs/timeframes and has strong processes in place to ensure value for money. Additional information: The deadline for EoI (expressions of Interest) and submitting PQQs is as follows: EoI submission deadline = 25/01/24 (15:00) PQQ submission deadline = 30/01/24 (15:00)

Renewal: The contract duration will be for 36 months with the option to extend for up to a further 3 x 12 month extensions.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/037733-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Negotiated procedure with prior call for competition |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Dec 2023 |
| Submission deadline | 25 Jan 2024 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £21,000,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FIRST RAIL HOLDINGS LIMITED |
| Locality | LONDON |
| Post town | West London |
| Postcode | W2 1AF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Hyde Park |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 60 - Transport services (excl. Waste transport)

### Codes

- 60000000 - Transport services (excl. Waste transport)

## Release History

- 21 Dec 2023 at 15:51 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/037733-2023

## Notice URLs

- http://redirect.transaxions.com/events/hcHA5
- http://www.firstgroupplc.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04294e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04294e.json.