---
title: "Non-Emergency Patient Transport Service (NEPTS)"
ocid: "ocds-h6vhtk-042a25"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-042a25"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-042a25.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-042a25.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS HERTFORDSHIRE AND WEST ESSEX INTEGRATED CARE BOARD"
published: "2024-02-01"
---

# Non-Emergency Patient Transport Service (NEPTS)

Buyer: NHS HERTFORDSHIRE AND WEST ESSEX INTEGRATED CARE BOARD  
Current stage: Award  
OCID: ocds-h6vhtk-042a25

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## Summary

The NHS Hertfordshire and West Essex Integrated Care Board has awarded a contract for the Non-Emergency Patient Transport Service (NEPTS) to East of England Ambulance Service NHS Trust (EEAST). The contract is valued at £9,293,757 (exclusive of VAT) and will start on 1st October 2024, running for 1 year until 30th September 2025. The procurement process involved a voluntary Ex-Ante Transparency Notice and a 10-day standstill period prior to the contract award. The service supports the regionally agreed clinical model and is part of a national framework for NEPTS.

This tender for the Non-Emergency Patient Transport Service (NEPTS) presents business growth opportunities for companies in the health services sector. The contract, managed by the NHS Hertfordshire and West Essex Integrated Care Board, focuses on providing transport and care to individuals who require assistance due to medical needs. Businesses with experience in providing health services or patient transportation would be well-suited to compete for this contract, which is part of a larger initiative to improve the NEPTS regionally and nationally.

## Notice

This is a Contract Award Notice to communicate a contract award made by the Contracting Authority; Hertfordshire and West Essex Integrated Care Board, (hereinafter referred to as "the Authority") in compliance with their local standing financial instructions (SFIs). On 29th December 2023, the Authority published a Voluntary Ex-Ante Transparency Notice (VEAT) (Reference 2023/S 000-038032) to inform the market of its intention to award the contract. The Authority applied a voluntary 10-day standstill period prior to conclusion of the contract. The contract award is made to East of England NHS Ambulance Trust (EEAST) for the provision of Non-Emergency Patient Transport Service (NEPTS) across Hertfordshire and West Essex. The new contract is intended to start on 1st October 2024 and will be for a period of 1-year, ending on 30th September 2025. Prior to the the incorporation of NHS Hertfordshire and West Essex ICB, the service was provided to each of the Clinical Commissioning Groups under separate contractual arrangements but delivered by the same provider. The contract has now been consolidated into a single contract under an all inclusive block arrangement. The total cumulative value of all contracts since they started, to 30th September 2024 will be PS43,065,760 (exclusive of VAT). Please note that these are expected values and may be amended post contract finalisation with the provider. The value of the new proposed contract is PS9,293,757 (exclusive of VAT). NHS England has been working to improve NEPTS and as a part of this work, certain regions have been identified as pathfinder areas to test the implementation of the new national framework for NEPTS. The East of England Region is one of those pathfinder areas. EEAST are participating in the second wave of the national pilot for the coordination of NEPTS at both a regional and place-based level to explore how the service can support the regionally agreed clinical model of Access to the Stack, 'Call before you Convey' and Community Hubs. This work may have implications for the future service model which the new specification should consider. To procure the service at this point would likely mean that a service model is implemented which is not fit for the future and not in line with the national model. A process will be undertaken prior to the new contract end date to ensure a new contract is in place by 1st October 2025.

### Lot Information

Lot 1

This is a Contract Award Notice to communicate a contract award made by the Contracting Authority; Hertfordshire and West Essex Integrated Care Board, (hereinafter referred to as "the Authority") in compliance with their local standing financial instructions (SFIs). On 29th December 2023, the Authority published a Voluntary Ex-Ante Transparency Notice (VEAT) (Reference 2023/S 000-038032) to inform the market of its intention to award the contract. The Authority applied a voluntary 10-day standstill period prior to conclusion of the contract. The contract award is made to East of England NHS Ambulance Trust (EEAST) for the provision of Non-Emergency Patient Transport Service (NEPTS) across Hertfordshire and West Essex. The new contract is intended to start on 1st October 2024 and will be for a period of 1-year, ending on 30th September 2025. Prior to the the incorporation of NHS Hertfordshire and West Essex ICB, the service was provided to each of the Clinical Commissioning Groups under separate contractual arrangements but delivered by the same provider. The contract has now been consolidated into a single contract under an all inclusive block arrangement. The total cumulative value of all contracts since they started, to 30th September 2024 will be PS43,065,760 (exclusive of VAT). Please note that these are expected values and may be amended post contract finalisation with the provider. The value of the new proposed contract is PS9,293,757 (exclusive of VAT). NHS England has been working to improve NEPTS and as a part of this work, certain regions have been identified as pathfinder areas to test the implementation of the new national framework for NEPTS. The East of England Region is one of those pathfinder areas. EEAST are participating in the second wave of the national pilot for the coordination of NEPTS at both a regional and place-based level to explore how the service can support the regionally agreed clinical model of Access to the Stack, 'Call before you Convey' and Community Hubs. This work may have implications for the future service model which the new specification should consider. To procure the service at this point would likely mean that a service model is implemented which is not fit for the future and not in line with the national model. A process will be undertaken prior to the new contract end date to ensure a new contract is in place by 1st October 2025. Non-Emergency Patient Transport is an eligibility-based service that provides transport and care to individuals that, due to their medical needs, would otherwise be unable to travel to or from the point at which they receive health care services.

### Procurement Information

NHSE has been working on improving NEPTS and as part of this effort certain regions have been identified as pathfinder areas to test the implementation of the new national framework for NEPTS. Our region, the East of England, is one of the pathfinder areas. East of England NHS Trust (EEAST) are participating in the second wave of the national pilot for the co-ordination of NEPTS, at a regional and place-based level to explore how the service can support the regionally agreed clinical model of Access to the Stack, 'Call before you Convey' and Community Hubs. This work may have implications for the future service model which the new specification should consider. To procure the service at this point would likely mean that a service model is implemented which is not fit for the future and not in line with the national model. A process will be undertaken prior to the new contract end date to ensure a new contract is in place by 1st October 2025.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/003374-2024 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Feb 2024 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 8 Dec 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £9,293,757 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS HERTFORDSHIRE AND WEST ESSEX INTEGRATED CARE BOARD |
| Locality | WELWYN GARDEN CITY |
| Post town | St Albans |
| Postcode | AL8 6JL |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH26 North and East Hertfordshire |
| Local authority | Welwyn Hatfield |
| Electoral ward | Handside |
| Westminster constituency | Welwyn Hatfield |
| Delivery location | TLH23 Hertfordshire CC, TLH35 West Essex |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | EAST OF ENGLAND AMBULANCE SERVICE NHS TRUST (EEAST |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85100000 - Health services

## Release History

- 1 Feb 2024 at 14:00 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/003374-2024
- 29 Dec 2023 at 16:11 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/038032-2023

## Notice URLs

- https://hertsandwestessex.icb.nhs.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-042a25. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-042a25.json.