---
title: "Digital Enhanced Housing Management"
ocid: "ocds-h6vhtk-042af9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-042af9"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-042af9.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-042af9.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "BROMFORD HOUSING GROUP LIMITED"
published: "2024-03-28"
---

# Digital Enhanced Housing Management

Buyer: BROMFORD HOUSING GROUP LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-042af9

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## Summary

The Bromford Housing Group Limited has awarded a contract for the Digital Enhanced Housing Management project to Alertacall Limited. The project involves upgrading existing analog services to a new digital touch screen-based service for vulnerable tenants. The contract includes installing touch screen devices in properties to enable proactive tenant engagement, messaging functionality, and repair request features. The contract was awarded through a limited procurement method, with Alertacall Limited being the sole supplier due to the technical requirements of the service.

This tender offers opportunities for businesses providing digital installation and communication services, especially those specialising in housing management solutions for vulnerable populations. The main procurement category is services, with a focus on installation services and community support. Businesses capable of delivering innovative and user-friendly digital solutions for housing management are well-suited to compete for similar tenders in the future. The scope of the project covers the UK, particularly the South Gloucestershire area, and aims to enhance tenant engagement and satisfaction within Bromford schemes.

## Notice

As an organisation Bromford are committed to providing safe and secure homes for our tenants. This includes our most vulnerable tenants housed in our Bromford schemes. Bromford provides housing to older people and others with additional needs in both a specialist scheme-based setting and within its mainstream housing. A disproportionate lack of digital engagement and much greater levels of isolation within this group means they are one of the most difficult with whom to meet our own customer service aspirations and the expectations around two-way tenant engagement as set out by The Regulator of Social Housing. Altertacall already provide an analogue "OK each day" service to 1299 Bromford customers in our older people's housing, whereby customers check in each day to confirm they are not in need of assistance and positive contact is made if they fail to do so. The proposal is to upgrade this service to a digital option utilising a touchscreen device and roll it out to a further 1267 supported customers, as well as offering it to a further 508 general needs customers aged over 80 in the South Gloucestershire area. The contract will deliver the following: * The installation of a touch screen device in each property to enable the Housing Proactive Plus service. * Offer of the OK each day service to monitor the wellbeing of customers. * Ability to directly message customers via the touch screen. * Ability for customers to message Bromford via the touch screen, messages can be directed into existing contact channels. * Ability for customers to raise repairs via the device, repairs requests will be channelled into existing workstreams (i.e. email).

### Lot Information

Lot 1

Where required, and as set out in the Commitment, the Dwelling and its Occupants shall receive all the functionality as set out for Housing Proactive plus additional functionality will be made available to allow them to confirm their Housing Needs are being met up to three times a day on one or more days of the week (as requested by the Occupant subject to thresholds set by the Customer) An OKEachDay Button which shall be made available on their Touchscreen.

### Procurement Information

Bromford proposes to award a contract to Alertacall Limited for the supply of an upgraded digital service, specifically designed for people with higher needs. Bromford believes there are no other organisations in the market that can satisfy the current technical requirement needed for installation of this product. It is the only Housing Management System based around proactive contact, which is Housing Benefit eligible, which is an absolute condition of any such service. As a result Bromford believes that Public Contracts Regulation 2015, Regulation 32 (2) applies. Regulation 32(2) states: "The negotiated procedures without prior publication may be used for public works contracts, public supply contracts and public service contracts in any of the following cases:- (b) where the works, supplies or services can be supplied only by a particular economic operator for any of the following reasons:- (ii) competition is absent for technical reasons..."

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/010343-2024 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Mar 2024 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 5 Jan 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £6,224,480 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BROMFORD HOUSING GROUP LIMITED |
| Locality | WOLVERHAMPTON |
| Post town | Wolverhampton |
| Postcode | WV10 6AU |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG39 Wolverhampton |
| Local authority | Wolverhampton |
| Electoral ward | Bushbury North |
| Westminster constituency | Wolverhampton North East |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ALERTACALL |

## CPV Codes

### Divisions

- 51 - Installation services (except software)
- 98 - Other community, social and personal services

### Codes

- 51000000 - Installation services (except software)
- 98000000 - Other community, social and personal services

## Release History

- 28 Mar 2024 at 15:03 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/010343-2024
- 5 Jan 2024 at 13:44 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/000349-2024

## Notice URLs

- http://www.bromford.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-042af9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-042af9.json.