---
title: "Provision of an Alarm Receiving Centre with Disaster Recovery"
ocid: "ocds-h6vhtk-042aff"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-042aff"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-042aff.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-042aff.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "LEICESTER CITY COUNCIL"
published: "2024-06-14"
---

# Provision of an Alarm Receiving Centre with Disaster Recovery

Buyer: LEICESTER CITY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-042aff

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-042aff.json)

## Summary

The Leicester City Council has completed the procurement process for the "Provision of an Alarm Receiving Centre with Disaster Recovery" project. The Council sought to upgrade its Telecare Alarm Receiving Centre to monitor digital communication protocols alongside existing analogue protocols. This upgrade aims to support the safety and independence of around 4,500 elderly and disabled individuals. The Council required a Disaster Recovery Call Centre Solution for handling emergency calls remotely. The procurement method used was an open procedure, and the contract is currently active after being signed on June 10, 2024.

This tender presents opportunities for businesses involved in providing software packages and information systems. Companies specializing in telecare services, care technology devices, and disaster recovery solutions would be well-suited to compete for this contract. The Leicester City Council's focus on digital enablement and supporting vulnerable populations offers a niche avenue for businesses aiming to contribute to public welfare through technology-driven solutions. The active status of the tender indicates a continued opportunity for interested businesses to engage and potentially secure contracts with the Council.

## Notice

Leicester City Council is seeking to upgrade its current Telecare Alarm Receiving Centre to enable the monitoring of digital communication protocols, in addition to existing analogue communication protocols. The Council currently has circa 4,500 people registered at the Alarm Receiving Centre. Leicester City Council requires a digitally enabled Telecare Alarm Receiving Centre that will support elderly and/or disabled people to live safely and as independently as possible through the use of telecare and other Care Technology devices. To support the delivery of Telecare services in Leicester, the Council also requires a Disaster Recovery Call Centre Solution so that emergency calls can be handled at a remote location should this be required.

### Lot Information

Lot 1

Leicester City Council is seeking to upgrade its current Telecare Alarm Receiving Centre to enable the monitoring of digital communication protocols, in addition to existing analogue communication protocols. The Council currently has circa 4,500 people registered at the Alarm Receiving Centre . Leicester City Council requires a digitally enabled Telecare Alarm Receiving Centre that will support elderly and/or disabled people to live safely and as independently as possible through the use of telecare and other Care Technology devices. To support the delivery of Telecare services in Leicester, the Council also requires a Disaster Recovery Call Centre Solution so that emergency calls can be handled at a remote location should this be required.

Renewal: Initial term of 2 years with the option to extend for 1 year

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/018431-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Jun 2024 |
| Submission deadline | 8 Feb 2024 |
| Future notice date | Not specified |
| Award date | 9 Jun 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LEICESTER CITY COUNCIL |
| Locality | LEICESTER |
| Post town | Leicester |
| Postcode | LE1 1FZ |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF21 Leicester |
| Local authority | Leicester |
| Electoral ward | Castle |
| Westminster constituency | Leicester South |
| Delivery location | TLF21 Leicester |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | E.NOVATION TRADING AS ENOVATION |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 14 Jun 2024 at 10:46 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/018431-2024
- 5 Jan 2024 at 14:07 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/000357-2024

## Notice URLs

- http://www.leicester.gov.uk
- https://procontract.due-north.com/Advert/Index?advertId=63c78718-d0ab-ee11-8127-005056b64545

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-042aff. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-042aff.json.