---
title: "IT Service Management System"
ocid: "ocds-h6vhtk-042b73"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-042b73"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-042b73.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-042b73.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "HEREFORDSHIRE AND WORCESTERSHIRE HEALTH & CARE NHS TRUST"
published: "2024-01-08"
---

# IT Service Management System

Buyer: HEREFORDSHIRE AND WORCESTERSHIRE HEALTH & CARE NHS TRUST  
Current stage: Tender  
OCID: ocds-h6vhtk-042b73

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-042b73)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-042b73.json)

## Summary

The Herefordshire & Worcestershire Health & Care NHS Trust has issued a tender for the provision of an IT Service Management System. The procurement is at the Tender stage with a bid opening date of 9th February 2024. The contract's main procurement category is services in the Helpdesk and support services industry (CPV code: 72253000). The submission deadline for electronic and written submissions is 9th February 2024 at 12:00 UTC, with a bid validity period until 1st May 2024. The contract is being procured through an open procedure.

This tender opportunity presents a chance for IT service providers specialising in Helpdesk and support services to secure a long-term contract with the Herefordshire & Worcestershire Health & Care NHS Trust. Businesses that excel in IT service delivery and management systems are well-suited to compete for this opportunity. The Trust, being a public healthcare institution, seeks suppliers capable of delivering quality IT solutions and services to fully support their operations.

## Notice

Provision of an IT Service Management System for Herefordshire & Worcestershire Health & Care NHS Trust

### Lot Information

Lot 1

Provision of an IT Service Management System for Herefordshire & Worcestershire Health & Care NHS Trust.

This opportunity is available to view on Atamis e-tendering system. 
If you are not registered on the Atamis e-tendering portal please follow this welcome link to register:
https://health-family.force.com/S/Welcome
Please also see the below link to the supplier user guide:
https://Services.atamis.co.uk/docs/Supplier_User_Guide.pdf
to support you in your tender submission.

Renewal: Initial term 60 months with 5 x 12 months optional extension period.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/000547-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Jan 2024 |
| Submission deadline | 9 Feb 2024 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HEREFORDSHIRE AND WORCESTERSHIRE HEALTH & CARE NHS TRUST |
| Locality | WORCESTER |
| Post town | Worcester |
| Postcode | WR5 1JR |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG1 Herefordshire, Worcestershire and Warwickshire |
| ITL 3 | TLG12 Worcestershire CC |
| Local authority | Worcester |
| Electoral ward | Leopard Hill |
| Westminster constituency | Worcester |
| Delivery location | TLG12 Worcestershire CC |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72253000 - Helpdesk and support services

## Release History

- 8 Jan 2024 at 15:32 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/000547-2024

## Notice URLs

- https://Services.atamis.co.uk/docs/Supplier_User_Guide.pdf
- https://health-family.force.com/S/Welcome
- https://health-family.force.com/s/Welcome
- https://health-family.force.com/s/welcome
- https://www.hacw.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-042b73. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-042b73.json.