---
title: "AMCV 318 - Digital Support Service for Unpaid Carers"
ocid: "ocds-h6vhtk-042b95"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-042b95"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-042b95.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-042b95.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "SHROPSHIRE COUNCIL"
published: "2024-04-03"
---

# AMCV 318 - Digital Support Service for Unpaid Carers

Buyer: SHROPSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-042b95

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## Summary

The Shropshire Council has completed the procurement process for a digital support service aimed at unpaid carers. The service aims to engage with carers using digital tools to provide appropriate advice and support before resorting to statutory services. The contract has been awarded to Mobilise Care Ltd. The procurement method used was an open procedure, with a maximum budget of £73,500 per year. The initial contract period is for two years, with options for extension.

This tender opportunity for the digital support service presents a chance for businesses, particularly those offering health and social work services, to provide innovative solutions to support unpaid carers in Shropshire. Companies experienced in digital engagement tools and services catering to vulnerable populations may find this tender well-suited for business growth. The procurement is in the active stage, and interested businesses should consider the award criteria of 80% quality and 20% price when preparing their bids.

## Notice

This is a contract award notice for the appointed bidder to work alongside our existing Carer Support Services to use digital tools to expand our engagement with unpaid adult Carers, parent Carers and young adult Carers in Shropshire. The Service Provider will enable us to reach Carers with appropriate advice and support at a stage before they feel the need to look to statutory services for support and promote resilience. The Service Provider will bring extensive experience of unpaid and family caring, expertise in the professional support of unpaid carers and a range of digital engagement tools and resources. The design of the Service will be as inclusive as possible, recognising that not having a computer and a broadband connection can be a barrier to accessing digital services, and mobile phones are used. The digital systems should be as simple and user-friendly as possible.

### Lot Information

Lot 1

Introduction to The Council Shropshire is the largest landlocked county in England with a population of 323,600 residents. People over the age of 65 represent 25.3% of the total population. 29,704 people aged 5 years and over identify as a carer. Shropshire comprises.1235 square miles and is classified as largely rural with 57.2% of residents living in rural areas. It has the County town of Shrewsbury and 16 market towns: Albrighton, Bishops Castle, Bridgnorth, Broseley, Church Stretton, Cleobury Mortimer, Craven Arms, Ellesmere, Highley, Ludlow, Market Drayton, Much Wenlock, Oswestry, Shifnal, Wem, Whitchurch Facts and figures about Shropshire can be found here Brief Description of Services Shropshire Council wishes to appoint a Service Provider who will work alongside our existing Carer Support Services to use digital tools to expand our engagement with unpaid adult Carers, parent Carers and young adult Carers in Shropshire. The Service Provider will enable us to reach Carers with appropriate advice and support at a stage before they feel the need to look to statutory services for support and promote resilience. The Service Provider will bring extensive experience of unpaid and family caring, expertise in the professional support of unpaid carers and a range of digital engagement tools and resources. The design of the Service will be as inclusive as possible, recognising that not having a computer and a broadband connection can be a barrier to accessing digital services, and mobile phones are used. The digital systems should be as simple and user-friendly as possible. The service has a maximum budget of PS73,500 per year, and the contract will be for an initial period of two years, with the option to extend by a further one year. Background Information Shropshire Council's All Age Carer Strategy 2022-2027 (AACS) was developed to provide an outline of a holistic approach to supporting carers and will support the achievement of outcomes in the Shropshire Plan 2022-25, particularly relating to the strategic objectives within the priority Healthy People: *Tackling inequalities *Early interventions *Partnerships *Self-responsibility The Shropshire All Age Carer Strategy 2022-2027 (AACS) outlined 7 key priorities based on subjects' carers have informed us means the most to them and will make the biggest difference to their lives.

Renewal: The contract will be for an initial period of 2 years commencing on the 1st April 2024 with the option to extend for a further period of 12 months.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/010770-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Apr 2024 |
| Submission deadline | 8 Feb 2024 |
| Future notice date | Not specified |
| Award date | 14 Mar 2024 |
| Contract period | 31 Mar 2024 - 31 Mar 2027 |
| Recurrence | 3 years |

## Values

| Field | Value |
| --- | --- |
| Tender value | £220,500 |
| Lots value | £220,500 |
| Awards value | Not specified |
| Contracts value | £220,500 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SHROPSHIRE COUNCIL |
| Locality | SHREWSBURY |
| Post town | Shrewsbury |
| Postcode | SY2 6ND |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG2 Shropshire and Staffordshire |
| ITL 3 | TLG22 Shropshire |
| Local authority | Shropshire |
| Electoral ward | Abbey |
| Westminster constituency | Shrewsbury |
| Delivery location | TLG22 Shropshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MOBILISE CARE |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services

## Release History

- 3 Apr 2024 at 13:05 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/010770-2024
- 9 Jan 2024 at 10:06 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/000597-2024

## Notice URLs

- http://www.shropshire.gov.uk
- https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=850474200
- https://www.delta-esourcing.com/tenders/UK-UK-Shrewsbury:-Health-and-social-work-services./FMG37GTJ3M

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-042b95. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-042b95.json.