---
title: "Contract for the Provision of the Staffordshire Business Helpline Service"
ocid: "ocds-h6vhtk-042c41"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-042c41"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-042c41.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-042c41.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "STAFFORDSHIRE COUNTY COUNCIL"
published: "2024-03-14"
---

# Contract for the Provision of the Staffordshire Business Helpline Service

Buyer: STAFFORDSHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-042c41

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## Summary

The Staffordshire County Council has recently awarded a contract for the Provision of the Staffordshire Business Helpline Service on behalf of the Stoke-on-Trent and Staffordshire Growth Hub. The contract involves ongoing operation of a business support helpline service, in conjunction with the City of Stoke-on-Trent Council. The procurement process has been completed, and the contract, valued at £210,000 GBP, was signed on 11th March 2024. The main procurement category is services, with the industry classification being business and management consultancy. The contracting authority is the Staffordshire County Council, located in Staffordshire, UK.

This tender opportunity offers a chance for small and medium-sized businesses in the business development consultancy sector to compete. The procurement method used was an open procedure with quality and price criteria. The contract includes an option to extend for a further 12 months until 31st March 2027. Businesses interested in growth enhancement and business consultancy services could benefit from participating in this tender process. The tender period ended on 13th February 2024, with the bid opening also scheduled for the same day, providing a clear timeline for interested parties to engage in the procurement process.

## Notice

Staffordshire County Council has awarded a contract on behalf of the Stoke-on-Trent and Staffordshire Growth Hub, and in conjunction with City of Stoke-on-Trent Council, for the ongoing operation of a business support helpline service which is the core of the Stoke on Trent & Staffordshire Growth Hub. The helpline is underpinned by four principles: Any business calling the single point of contact should be able to obtain appropriate help in the minimum number of contacts/referrals The helpline will be manned by SFEDI qualified business advisors (or equivalent) who understand the purpose of Growth Hubs and have the necessary experience and capability to make accurate referrals. Businesses should be encouraged to meet with a Business Advisor to take advantage of the opportunity that a diagnostic provides to fully explore any and all opportunities for growth or growth enhancement. Where appropriate, businesses should be encouraged to self-help via the most cost-effective channels, such as internet sites www.stokestaffsgrowthhub.co.uk or www.gov.uk These principles have been reflected in service delivery by seeking to answer questions immediately where possible, and by following up any referrals by contacting the enquirer to ensure that the referral agency has responded.

### Lot Information

Lot 1

Open threshold procurement was followed

Options: Option to extend for a further 12 months to the 31st March 2027

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/008115-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Mar 2024 |
| Submission deadline | 13 Feb 2024 |
| Future notice date | Not specified |
| Award date | 11 Mar 2024 |
| Contract period | 31 Mar 2024 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £210,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £210,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STAFFORDSHIRE COUNTY COUNCIL |
| Locality | STAFFORD |
| Post town | Stoke-on-Trent |
| Postcode | ST16 2LP |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG2 Shropshire and Staffordshire |
| ITL 3 | TLG24 Staffordshire CC |
| Local authority | Stafford |
| Electoral ward | Forebridge |
| Westminster constituency | Stafford |
| Delivery location | TLG2 Shropshire and Staffordshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | STAFFORDSHIRE CHAMBERS OF COMMERCE & INDUSTRY |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79400000 - Business and management consultancy and related services
- 79411100 - Business development consultancy services

## Release History

- 14 Mar 2024 at 09:52 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/008115-2024
- 11 Jan 2024 at 11:06 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/000914-2024

## Notice URLs

- https://supplierlive.proactisp2p.com
- https://supplierlive.proactisp2p.com/Account/Login
- https://www.staffordshire.gov.uk/Homepage.aspx

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-042c41. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-042c41.json.