---
title: "Provision of a Front Office Counter Service"
ocid: "ocds-h6vhtk-042c44"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-042c44"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-042c44.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-042c44.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "DRIVER AND VEHICLE LICENSING AGENCY"
published: "2024-01-11"
---

# Provision of a Front Office Counter Service

Buyer: DRIVER AND VEHICLE LICENSING AGENCY  
Current stage: Award  
OCID: ocds-h6vhtk-042c44

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-042c44)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-042c44.json)

## Summary

The Driver and Vehicle Licensing Agency (DVLA) has awarded a contract for the Provision of a Front Office Counter Service. The service, under Lot 1, involves face-to-face customer services related to Driver and Vehicle transactions. The contract has been awarded to Post Office Ltd. The procurement method used was a limited procedure via a call-off contract through a Framework.

This public procurement contract presents opportunities in the customer services sector. Businesses specializing in face-to-face service provision, particularly for government agencies like the DVLA, would find this tender relevant and well-suited for competition. The contract value is approximately £39,900,000, signed on December 15, 2023.

## Notice

The Front Office Counter Service (FOCS) provides face-to-face services for both Driver and Vehicle transactions on behalf of DVLA. The service is for those customers who are unable or are unwilling to use the online service.

### Lot Information

Lot 1

The Front Office Counter Service (FOCS) provides face-to-face services for both Driver and Vehicle transactions on behalf of DVLA. The service is for those customers who are unable or are unwilling to use the online service.

### Procurement Information

Call-off contract via Framework

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/000919-2024 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Jan 2024 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 15 Dec 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £39,900,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DRIVER AND VEHICLE LICENSING AGENCY |
| Locality | SWANSEA |
| Post town | Not specified |
| Postcode | N/A |
| Country | Not specified |
| ITL 1 | Not specified |
| ITL 2 | Not specified |
| ITL 3 | Not specified |
| Local authority | Not specified |
| Electoral ward | Not specified |
| Westminster constituency | Not specified |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | POST OFFICE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342300 - Customer services

## Release History

- 11 Jan 2024 at 11:19 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/000919-2024

## Notice URLs

- http://www.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-042c44. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-042c44.json.