--- title: "Customer Sentiment Tracking Survey" ocid: "ocds-h6vhtk-042c7a" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-042c7a" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-042c7a.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-042c7a.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "ORDNANCE SURVEY LIMITED" published: "2024-01-11" --- # Customer Sentiment Tracking Survey Buyer: ORDNANCE SURVEY LIMITED Current stage: Tender OCID: ocds-h6vhtk-042c7a [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-042c7a) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-042c7a.json) ## Summary The Ordnance Survey Limited (OS) is seeking a technologically advanced supplier for a Customer Sentiment Tracking Survey. This tender falls under the services category, with a value of £500,000. The contract duration is initially for three years, with an option to extend for a further two years. The submission deadline for this open procedure tender is 14th February 2024. This procurement presents an opportunity for businesses in the research services and consultancy sector to partner with OS. Well-suited businesses should be capable of providing thought leadership and a survey software platform to enhance customer insights. The successful supplier will collaborate with OS to improve customer experience through tracking surveys and thought leadership initiatives aligned with their customer commitments of Value, Ease, Reliability, and Quality. ## Notice Ordnance Survey Limited (OS) is seeking a technologically advanced supplier capable of providing thought leadership, consultancy, and a survey software platform that will help to increase our knowledge of our customers and their experience of interacting with OS. The chosen supplier will work in partnership with the Customer Insight and Experience teams to continuously improve the insights provided to the business, either through measuring new touchpoints, deeper analysis, or providing thought leadership about consumer trends. ### Lot Information Lot 1 Ordnance Survey Ltd is a company registered in England and Wales (company registration number 09121572) whose registered address is at Explorer House, Adanac Drive, SOUTHAMPTON, SO16 0AS, UK (OS). OS is a limited company in which the entire share capital will be owned by the Secretary of State for Business, Energy, and Industrial Strategy. OS is Britain's mapping agency and is responsible for the surveying, production, maintenance, and marketing of a wide range of geographic information, relied on by government, business and individuals. Further information on us can be found on our website http://www.os.uk. To help drive customer experience improvements on the customer moments that matter most, OS is seeking an innovative and technologically advanced supplier capable of providing a platform that can generate actionable insights about important aspects of the customer journey/experience - aligned to our four customer commitments.OS currently has a programme of transactional and relational surveys designed to capture key customer contact points and to understand our performance against our customer commitments - Value, Ease, Reliability, and Quality. OS is seeking a supplier that can provide continuity of tracking for existing surveys whilst also providing 'thought leadership' to help progress and develop our programme of insight.The duration of the contract if for three years, with an option to extend for a further two years, extending one year at a time subject to performance. Options: The term of the contract will be for 3 years, with an option to extend the contract annually for a further 2 years. Therefore if all extensions were taken the full term of the contract would befor 5 years. Renewal: The term of the contract will be for 3 years, with an option to extend the contract annually for a further 2 years. Therefore if all extensions were taken the full term of the contract would befor 5 years. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/001007-2024 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 11 Jan 2024 | | Submission deadline | 14 Feb 2024 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | 3-5years | ## Values | Field | Value | | --- | --- | | Tender value | £500,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | ORDNANCE SURVEY LIMITED | | Locality | SOUTHAMPTON | | Post town | Southampton | | Postcode | SO16 0AS | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ3 Hampshire and Isle of Wight | | ITL 3 | TLJ36 Central Hampshire | | Local authority | Test Valley | | Electoral ward | Chilworth, Nursling & Rownhams | | Westminster constituency | Romsey and Southampton North | | Delivery location | TLJ32 Southampton | ## CPV Codes ### Divisions - 73 - Research and development services and related consultancy services ### Codes - 73110000 - Research services - 73210000 - Research consultancy services ## Release History - 11 Jan 2024 at 16:10 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/001007-2024 ## Notice URLs - http://in-tendhost.co.uk/os - http://www.os.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-042c7a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-042c7a.json.