--- title: "New Mobilising System" ocid: "ocds-h6vhtk-042c7d" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-042c7d" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-042c7d.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-042c7d.json" source: "Find A Tender Service" current_stage: "Award" buyer: "SCOTTISH FIRE AND RESCUE SERVICE" published: "2024-04-29" --- # New Mobilising System Buyer: SCOTTISH FIRE AND RESCUE SERVICE Current stage: Award OCID: ocds-h6vhtk-042c7d [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-042c7d) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-042c7d.json) ## Summary The Scottish Fire and Rescue Service is in the process of contracting for a new Mobilising System through an open procurement method. The contract aims to procure an externally hosted mobilising solution to enhance emergency call management, telephony, incident control, and staff training. The procurement stage is marked as 'active', with key dates indicating a tender period ending on March 11th, 2024. The system is categorised under information technology services, and the location for delivery is based in the UK. This tender presents an opportunity for businesses specialised in information technology services, particularly in emergency response systems and management solutions, to compete for providing essential services to the Scottish Fire and Rescue Service. Suppliers will need to demonstrate financial viability and commitment to fair work practices. The buyer, Scottish Fire and Rescue Service, is seeking a single solutions provider to meet its critical operational needs and expects suppliers to contribute towards community benefits as part of the contract. ## Notice SFRS is seeking to procure a new externally hosted mobilising solution based on a commercial, off the shelf (COTS) solution or platform to support the SFRS in meeting its commitments and to assist in delivering on its strategic objectives. The scope of the New Mobilising System will include for the following as a minimum: - Facilitate the answering of emergency calls, aid control operators in ascertaining the location and nature of emergencies and initiate the mobilisation of appropriate resources. - Provide management of telephony and radio calls, provide a facility to manage incident activity and to mobilise and control resources associated with all SFRS operations. - Provide management information and reporting systems, and call recording and storage systems for control operator activity. - Analysis, review and re-engineering of business processes, teams and data supported by the new technology. - Design and delivery of a staff training programme for operators, users, and those who interact with the system. - Provision of 999 telephony ### Lot Information Lot 1 SFRS are a national organisation delivering front-line services locally from three strategically positioned hubs, or Service Delivery Areas (SDA) based in the North, West and East of Scotland. SFRS is seeking to procure a new externally hosted mobilising solution based on a commercial, off the shelf (COTS) solution or platform to support the SFRS in meeting its commitments and to assist in delivering on its strategic objectives. The scope of the New Mobilising System will include for the following as a minimum: - Facilitate the answering of emergency calls, aid control operators in ascertaining the location and nature of emergencies and initiate the mobilisation of appropriate resources. - Provide management of telephony and radio calls, provide a facility to manage incident activity and to mobilise and control resources associated with all SFRS operations. - Provide management information and reporting systems, and call recording and storage systems for control operator activity. - Analysis, review and re-engineering of business processes, teams and data supported by the new technology. - Design and delivery of a staff training programme for operators, users, and those who interact with the system. - Provision of 999 telephony Options: SFRS reserves the right to procure additional services throughout the duration of the contract in line with the contractor rates submitted as part of the tender submissions. Renewal: SFRS reserves the right to extend the contract by three (3) additional twelve (12) month periods. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/013764-2024 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 29 Apr 2024 | | Submission deadline | 11 Mar 2024 | | Future notice date | Not specified | | Award date | 29 Apr 2024 | | Contract period | Not specified | | Recurrence | April 2033 | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Unsuccessful | | Lots status | Cancelled | | Awards status | Unsuccessful | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SCOTTISH FIRE AND RESCUE SERVICE | | Locality | CAMBUSLANG | | Post town | Glasgow | | Postcode | G72 7NA | | Country | Scotland | | ITL 1 | TLM Scotland | | ITL 2 | TLM9 Southern Scotland | | ITL 3 | TLM95 South Lanarkshire | | Local authority | South Lanarkshire | | Electoral ward | Cambuslang East | | Westminster constituency | Rutherglen | | Delivery location | TLM Scotland | ## CPV Codes ### Divisions - 35 - Security, fire-fighting, police and defence equipment - 42 - Industrial machinery - 72 - IT services: consulting, software development, Internet and support ### Codes - 35710000 - Command, control, communication and computer systems - 35711000 - Command, control, communication systems - 42961000 - Command and control system - 72222300 - Information technology services ## Release History - 29 Apr 2024 at 14:16 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/013764-2024 - 14 Feb 2024 at 08:47 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/004870-2024 - 11 Jan 2024 at 16:20 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/001011-2024 ## Notice URLs - http://firescotland.gov.uk - https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000748371 - https://www.publiccontractsscotland.gov.uk/ - https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA19543 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-042c7d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-042c7d.json.