---
title: "PN253 - Mental Health Call Handling Incl NHS 111 Mental Health Option"
ocid: "ocds-h6vhtk-042ce8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-042ce8"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-042ce8.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-042ce8.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "SHEFFIELD HEALTH AND SOCIAL CARE NHS FOUNDATION TRUST"
published: "2024-01-12"
---

# PN253 - Mental Health Call Handling Incl NHS 111 Mental Health Option

Buyer: SHEFFIELD HEALTH AND SOCIAL CARE NHS FOUNDATION TRUST  
Current stage: Tender  
OCID: ocds-h6vhtk-042ce8

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-042ce8)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-042ce8.json)

## Summary

The Sheffield Health and Social Care NHS Foundation Trust has initiated a tender process for the provision of Mental Health Call Handling, including the NHS 111 Mental Health Option. The contract value is £600,000 GBP, with a contract period starting on April 1, 2024, and ending on March 31, 2027. The procurement method is an open procedure, and the tender period ends on January 28, 2024. The service is required to be live by April 1, 2024.

This tender opportunity by the Sheffield Health and Social Care NHS Foundation Trust presents a chance for businesses in the call centre services industry to compete for a significant contract. Businesses that can provide high-quality mental health call handling services, including the NHS 111 option, are well-suited to pursue this opportunity. The accelerated procurement process, with amendments to the previous specification and commercial envelope, offers a competitive environment for businesses aiming to grow their presence in the industry.

## Notice

Provision of Mental Health Call Handling Including NHS 111 Mental Health Option

### Lot Information

Lot 1

Provision of Mental Health Call Handling Including NHS 111 Mental Health Option

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/001175-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Jan 2024 |
| Submission deadline | 28 Jan 2024 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Mar 2024 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £600,000 |
| Lots value | £600,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SHEFFIELD HEALTH AND SOCIAL CARE NHS FOUNDATION TRUST |
| Locality | SHEFFIELD |
| Post town | Sheffield |
| Postcode | S60 2UD |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE3 South Yorkshire |
| ITL 3 | TLE34 Rotherham |
| Local authority | Rotherham |
| Electoral ward | Boston Castle |
| Westminster constituency | Rotherham |
| Delivery location | TLE32 Sheffield |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 12 Jan 2024 at 17:17 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/001175-2024

## Notice URLs

- https://health-family.force.com/s/Welcome
- https://www.shsc.nhs.uk
- https://www.sth.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-042ce8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-042ce8.json.