--- title: "UK_169_Global Confidential raising concerns platform with an integrated case management system" ocid: "ocds-h6vhtk-042d2c" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-042d2c" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-042d2c.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-042d2c.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "BRITISH COUNCIL" published: "2024-01-15" --- # UK_169_Global Confidential raising concerns platform with an integrated case management system Buyer: BRITISH COUNCIL Current stage: Tender OCID: ocds-h6vhtk-042d2c [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-042d2c) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-042d2c.json) ## Summary The British Council has initiated a tender process for the procurement of a global confidential raising concerns platform with an integrated case management system in the services category. The tender, identified as BC/03314, aims to establish a confidential helpline for reporting issues such as safety concerns, fraudulent activities, harassment, and breaches of the Code of Conduct. The procurement involves a 3-year contract with possible extensions, covering IT services, consulting, software development, and customer relation management software. The tender period ends on 14th February 2024, with submission through electronic or written means. This tender by the British Council presents an opportunity for businesses specializing in IT services, consulting, software development, and customer relation management solutions. Companies with expertise in providing 24/7/365 helpline services with multilingual support and experience in handling confidential reporting mechanisms would be well-suited to compete. The procurement process is currently at the tender stage, offering potential vendors a chance to engage with a reputable organisation in the UK, contributing to their business growth and expanding their service portfolio. ## Notice The British Council is retendering for a 24/7/365 branded Raising Concerns confidential helpline to provide a platform to enable staff, customers, partners, contractors, consultants, etc. to report incidents concerns and suspicions relating to serious wrongdoing about:* the safety of children or vulnerable adults* fraudulent activity* harassment* significant breaches of our Code of Conduct (British Council employees only).The service is to be provided by a third party creating a separation with the organisation, providing opportunity to report concerns across a number of communication systems, catering for a range of different languages, that will be regulatory and legally compliant across all jurisdictions. Through tender we would seek to replicate the current level of service to minimise disruption to end users with addition of an integrated case management system to allow us to follow up and track cases more efficiently. improving the end user experience. ### Lot Information Lot 1 The British Council is retendering for a 24/7/365 branded Raising Concerns confidential helpline to provide a platform to enable staff, customers, partners, contractors, consultants, etc. to report incidents concerns and suspicions relating to serious wrongdoing about:* the safety of children or vulnerable adults* fraudulent activity* harassment* significant breaches of our Code of Conduct (British Council employees only).The service is to be provided by a third party creating a separation with the organisation, providing opportunity to report concerns across a number of communication systems, catering for a range of different languages, that will be regulatory and legally compliant across all jurisdictions. Through tender we would seek to replicate the current level of service to minimise disruption to end users with addition of an integrated case management system to allow us to follow up and track cases more efficiently. improving the end user experience. Renewal: The Contract awarded will be for a duration of 3 years with an option for an extension for up to an additional of 7 extensions of 12 months duration each. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/001287-2024 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 15 Jan 2024 | | Submission deadline | 14 Feb 2024 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | BRITISH COUNCIL | | Locality | LONDON | | Post town | East London | | Postcode | E20 1JQ | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI41 Hackney and Newham | | Local authority | Newham | | Electoral ward | Stratford Olympic Park | | Westminster constituency | Stratford and Bow | | Delivery location | Not specified | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48445000 - Customer Relation Management software package - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 15 Jan 2024 at 14:30 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/001287-2024 ## Notice URLs - http://www.britishcouncil.org - https://in-tendhost.co.uk/britishcouncil ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-042d2c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-042d2c.json.