---
title: "NHS Devon - High Intensity Use Service to Torbay and South Devon NHS Foundation Trust"
ocid: "ocds-h6vhtk-042da0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-042da0"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-042da0.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-042da0.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS DEVON INTEGRATED CARE BOARD"
published: "2024-11-08"
---

# NHS Devon - High Intensity Use Service to Torbay and South Devon NHS Foundation Trust

Buyer: NHS DEVON INTEGRATED CARE BOARD  
Current stage: Award  
OCID: ocds-h6vhtk-042da0

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-042da0.json)

## Summary

NHS Devon Integrated Care Board (NHS Devon) is seeking to procure a High Intensity Use (HIU) service for Torbay and South Devon. This service focuses on the identification, early intervention, and effective management of patients who frequently attend the Emergency Department at Torbay and South Devon NHS Foundation Trust. The procurement process is being carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the commissioners. The procurement follows an open procedure and is governed by the "Light Touch Regime" under the Public Contracts Regulations 2015. The current stage of the procurement is active, with the tender period ending on 12th February 2024 at 17:00 GMT. The initial contract period is from 1st April 2024 to 31st March 2026, with a possible extension of 12 months. The total contract value is expected to be £465,000 GBP.

This tender represents a significant opportunity for businesses specialising in healthcare and social services, particularly those with experience in high-intensity user models and early intervention strategies. Organisations that provide guidance and counselling services, assertive outreach programs, and personalised patient care would be well-suited to compete for this contract. The procurement process is designed to ensure transparency and equality, making it a fair competition for qualified bidders. In addition, the awarded contract includes potential extensions, offering a stable and potentially long-term engagement for businesses aiming to expand their services within the NHS framework.

## Notice

NHS Devon Integrated Care Board (NHS Devon) sought the provision of a High Intensity Use service in Torbay and South Devon. The focus of the work includes identification, early intervention and effective management of patients frequently attending the Emergency Department at Torbay and South Devon NHS Foundation Trust. This procurement has been carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioners.

### Lot Information

Lot 1

NHS Devon Integrated Care Board (NHS Devon) sought the provision of a High Intensity Use service in Torbay and South Devon. The focus of the work includes identification, early intervention and effective management of patients frequently attending the Emergency Department at Torbay and South Devon NHS Foundation Trust. Core principles of the NHSE HIU model procured are that it is an assertive outreach service and does not punish people for being in crisis; instead, it provides a de-medicalised view of support and offers a personable, human touch. The key service principles are: * Identify * Personalise * De-escalate * Discharge * Manage relapses. * Quality of intervention The HIU service offers a robust way of supporting people who make high intensity use of Torbay and South Devon NHS Foundation Trust (TSDFT) urgent and emergency care services. Additional information: The services are services falling within Schedule 3 to the Public Contracts Regulations 2015 ("the Regulations") which are not subject to the full regime of the Regulations, but are instead governed by the "Light Touch Regime" contained within Chapter 3, Section 7 of the Regulations (Regulations 74 to 77).

Options: The total contract value is PS310,000 excluding extensions. At the end of the initial contract term the Commissioners will have an extension option for a further 12 month period which will be awarded at their discretion, giving a maximum possible contract value of PS464,982 exclusive of VAT, over 3 years if the full contract term is fulfilled.

Renewal: At the end of the contract term

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/036298-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Nov 2024 |
| Submission deadline | 12 Feb 2024 |
| Future notice date | Not specified |
| Award date | 31 Jul 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £465,000 |
| Lots value | £465,000 |
| Awards value | Not specified |
| Contracts value | £464,982 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS DEVON INTEGRATED CARE BOARD |
| Locality | EXETER |
| Post town | Exeter |
| Postcode | EX2 5AZ |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK43 Devon CC |
| Local authority | Exeter |
| Electoral ward | Priory |
| Westminster constituency | Exeter |
| Delivery location | TLK42 Torbay |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BRITISH RED CROSS |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85312300 - Guidance and counselling services

## Release History

- 8 Nov 2024 at 15:15 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/036298-2024
- 20 Aug 2024 at 15:05 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/026537-2024
- 16 Jan 2024 at 15:31 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/001496-2024

## Notice URLs

- https://health-family.force.com/s/Welcome
- https://onedevon.org.uk
- https://onedevon.org.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-042da0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-042da0.json.