---
title: "Frontline Digitisation Support Offer, Tiger Teams"
ocid: "ocds-h6vhtk-042e86"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-042e86"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-042e86.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-042e86.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS ENGLAND"
published: "2025-05-12"
---

# Frontline Digitisation Support Offer, Tiger Teams

Buyer: NHS ENGLAND  
Current stage: Award  
OCID: ocds-h6vhtk-042e86

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## Summary

NHS England has completed a public procurement process titled "Frontline Digitisation Support Offer, Tiger Teams" aimed at administrative healthcare services. This procurement, which falls under the services category, sought to enhance digital capabilities across NHS secondary care trusts in England by the implementation of electronic patient records (EPRs). The procurement was conducted via an open tender method, aligning with the CELEX legal framework, and the procurement phase was completed with the award stage information as of May 2025. The awarded contract for supporting EPR delivery will see KPMG LLP providing rapid response intervention services across various NHS trusts. The project's goal is to ensure trusts reach a minimum level of digital capability by March 2026, with a contractual completion by the end of March 2027 if extensions are exercised.

This procurement provides a significant opportunity for businesses operating in technical consultancy and administrative healthcare services to engage with NHS England. Companies with a strong presence in rapid response and tailored resource deployment in healthcare settings are well-positioned to benefit from this contract. Businesses specialising in digital transformation and healthcare service optimisation will find particular growth opportunities by contributing to the seamless implementation and operation of EPRs, benefiting from the approximately £16 million budget allocated for these works. The procurement also encourages the establishment of a partnership-driven approach, allowing for knowledge transfer and sustainable resourcing, which is crucial for those looking to expand their expertise and enhance service outcomes in the NHS landscape.

## Notice

The Frontline Digitisation (FD) programme is working with provider organisations to support them in reaching a minimum level of digital capability (as defined by the Digital Capabilities Framework) and to have an electronic patient record (EPR) in place by the end of March 2026. For the purposes of this service, provider organisations are defined as NHS secondary care Trusts providing acute, specialist, community, mental health, and ambulance services.

To fulfil this ambition, the FD Programme have appointed a partner to create an experienced, multi-skilled, rapid response intervention service also known as a Tiger Teams service, capable of supporting EPR Delivery across England.

This service will be an expansion to an existing comprehensive support offer available to providers, designed to support the national demand for resource, expertise, and information necessary to successfully rollout EPRs.

### Lot Information

Lot 1

This is a single operator framework which operates via statement of work-based, with set deliverables defined for each work package which will be individual to the discovery / intervention required for each Trust. Any call off contracts awarded under the framework will only be initiated by NHS England (not directly by NHS providers). 

The budget available to spend on this framework will be approximately PS16,000,000 (inclusive of VAT). Please note that this is a call off contract only and the full value of the contract may not actually be realised if the demand is not required.

The procurement was conducted via an open tender and advertised through Find a Tender Service.

The service will need to provide the following to achieve its aim of increasing the quality of EPR delivery and reduce the risk of poor EPR deployment, which, in turn, will reduce the potential loss of benefit of EPR deployments in England:
* Sourcing of NHS experienced, highly skilled resources, who can be deployed to support a work package at a provider organisation at any point of its EPR Programme Lifecycle.
* Sourcing and deployment of resources to support any provider on site across England in a timely manner.
* Flexibility to increase and decrease resources quickly to meet the demands of the service.
* Organisational working knowledge of best practice of EPR design, delivery, optimisation and usability and it's management.
* Knowledge transfer and retention within the NHS, including working with and alongside staff using a buddying-style approach, thus building skills and expertise which creates a more sustainable resourcing model going forward.
* Ability to build up a cohort of operators with specialist knowledge (cells) that can be deployed across the system on similar tasks, thereby enabling and accelerating the setting up of a virtual centre of expertise.

EPRs are notoriously complex to implement, and the maturity of the digital, data and technology (DDaT) workforce across England is varied, with providers having varying degrees of experience, and skills to implement successfully.

Often during EPR delivery, there is a requirement for either a planned, or unplanned, specific, time-bound skill set, capable of providing a set of deliverables, problem rectification or other specialist intervention for an element of the EPR Programme. Trusts are finding it increasingly challenging to obtain good quality, skilled short-term resources, both from the recruitment and contingent labour market.

To support Trusts to alleviate this issue, this service will provide Tiger Teams, defined as a group of highly skilled, experienced resources, commissioned to deliver a time-boxed service on behalf of the Trust where other attempts to fulfil the requirement have been unsuccessful.

The level of support provided to a Trust is set out in the FD Programme's operating model. Universally, FD provides various assurance reviews for all Trusts throughout their EPR programme lifecycles to support them with their programmes. The assurance process highlights areas of good practice and strength, in addition to areas of concern, which require addressing to improve the quality of the programme.

The second tier of support the FD programme provides is via an FD Support Offer function, supported by a delivery partner, to provide knowledge, advice, guidance and training to Trusts.

Despite the wealth of support available, there is a requirement to further support Trusts with hands-on, 'boots-on-ground' interventions to ensure that certain critical activities to resolve challenges, including the associated upskilling and knowledge transfer, are undertaken in a timely and robust manner, increasing the likelihood of a timely and successful implementation. It will also avoid the costs, risks and reputational damage associated with a delayed and / or sub-optimal go-live in addition to the impact required for the Trust to course-correct.

The FD programme is not resourced to provide hands-on targeted support into Trusts at the scale required, therefore an additional service is required to ensure the success of the overall programme and individual Trust EPR deployments.

Options: 1x12 month option to extend, to 31st March 2027.

Renewal: NHS England proposes to enter into Contract(s) until 31st March 2026 with the successful Tenderer(s). 
The initial contract term shall expire on 31st March 2026 with the potential for twelve (12) months in extension periods. 
The anticipated service commencement date is 1st April 2025.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/020467-2025 |
| Notice type | Planning Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 May 2025 |
| Submission deadline | 20 Nov 2024 |
| Future notice date | 18 Mar 2024 |
| Award date | 8 May 2025 |
| Contract period | 31 Mar 2025 - 31 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £13,333,333 |
| Lots value | £13,333,333 |
| Awards value | Not specified |
| Contracts value | £13,333,334 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS ENGLAND |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS1 4AP |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Hunslet & Riverside |
| Westminster constituency | Leeds South |
| Delivery location | TLI31 Camden and City of London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | KPMG |

## CPV Codes

### Divisions

- 71 - Architectural, construction, engineering and inspection services
- 75 - Administration, defence and social security services

### Codes

- 71621000 - Technical analysis or consultancy services
- 75122000 - Administrative healthcare services

## Release History

- 12 May 2025 at 12:32 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/020467-2025
- 24 Oct 2024 at 10:15 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/034431-2024
- 19 Jan 2024 at 13:52 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/001929-2024

## Notice URLs

- http://home.kpmg.com
- https://health-family.force.com/s/Welcome
- https://www.england.nhs.uk/
- https://www.england.nhs.uk//
- https://www.judiciary.uk/courts-and-tribunals/high-court/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-042e86. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-042e86.json.