--- title: "National Contact Centre" ocid: "ocds-h6vhtk-042eb8" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-042eb8" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-042eb8.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-042eb8.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "NHS BLOOD AND TRANSPLANT" published: "2024-01-19" --- # National Contact Centre Buyer: NHS BLOOD AND TRANSPLANT Current stage: Planning OCID: ocds-h6vhtk-042eb8 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-042eb8) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-042eb8.json) ## Summary The NHS Blood and Transplant organisation is planning a tender for the provision of an omni channel National Contact Centre (NCC) solution valued at £35,000,000. The tender falls under the services main procurement category and is classified under the Call centre industry category. The aim of this procurement is to provide the right solution for existing and prospective donors via various channels. The buying organisation is located in Bristol, United Kingdom. The procurement process is currently in the planning stage, with a future notice date set for March 1, 2025. This tender by NHS Blood and Transplant presents an opportunity for businesses with expertise in integrated omni channel services, inbound and outbound calls, interactive messaging, and social media solutions. Businesses with experience in delivering effective channel deflection and digital solutions to cater to a dedicated donor base would be well-suited to compete. The tender includes discussions with suppliers to drive high-quality contacts with Blood and Organ Donors. Interested parties can participate in Market engagement events starting from the week commencing 05/02/2024 by submitting an expression of interest. The atypical tool URL for this tender is accessible at https://health-family.force.com/s/Welcome. ## Notice The provision of an omni channel National Contact Centre (NCC) solution focused on providing the right solution for our existing and prospective donors via their channel of their choice at a time of their choosing ### Lot Information Lot 1 NHSBT is seeking the provision of an omni channel National Contact Centre (NCC) solution focused on providing the right solution for our existing and prospective donors via their channel of their choice at a time of their choosing. We are looking for any potential provider to be able to demonstrate a strong record in delivering an integrated omni channel services including inbound and outbound calls, interactive messaging, social media, push messaging along with any experience of delivering effective channel deflection and digital solutions to meet the needs of a large and dedicated donor base, seamlessly facilitating the needs of existing and prospective Whole Blood, Plasma, Platelets and NHS Organ Donor Register (ODR) service users. We are seeking discussions with suppliers to be able to provide NHSBT with best practice in the industry with regards to contact centre solutions to drive high quality, efficient and appropriate contacts with our Blood and Organ Donors, with recognition of the critically important role our service delivery provides in maintaining stocks across the NHS. Contacts relate to appointment booking, queries, new donor registration, online technical support, administration and update of existing donor records and medical issues including responses to marketing campaigns. Effective Donor complaint handling and integration with current and future NHSBT systems. ***The estimated value is between PS25-50M the value above is an average of this estimate***** NHS BT will be holding Market engagement events week commencing 05/02/2024 if you would like to take part please submit an expression of interest on the attached form https://forms.office.com/Pages/ResponsePage.aspx?id=jxsa4VKPCEaPdkZ_8dNMlt3O8Y_Zn4BFuZ2nKcsKF3RUQzk1VlNYVTVBVDBVWTA0SFFBUU4xREhCTS4u&embed=true ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/002008-2024 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 19 Jan 2024 | | Submission deadline | Not specified | | Future notice date | 1 Mar 2025 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £35,000,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NHS BLOOD AND TRANSPLANT | | Locality | BRISTOL | | Post town | Bristol | | Postcode | BS16 7FG | | Country | England | | ITL 1 | TLK South West (England) | | ITL 2 | TLK5 West of England | | ITL 3 | TLK52 Bath & North East Somerset and South Gloucestershire | | Local authority | South Gloucestershire | | Electoral ward | Emersons Green | | Westminster constituency | Filton and Bradley Stoke | | Delivery location | TLK1 Gloucestershire, Wiltshire and Bristol/Bath area | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 72250000 - System and support services - 79512000 - Call centre ## Release History - 19 Jan 2024 at 17:18 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/002008-2024 ## Notice URLs - https://forms.office.com/Pages/ResponsePage.aspx?id=jxsa4VKPCEaPdkZ_8dNMlt3O8Y_Zn4BFuZ2nKcsKF3RUQzk1VlNYVTVBVDBVWTA0SFFBUU4xREhCTS4u&embed=true - https://health-family.force.com/s/Welcome - https://www.nhsbt.nhs.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-042eb8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-042eb8.json.