--- title: "High Court Enforcement Services" ocid: "ocds-h6vhtk-042edc" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-042edc" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-042edc.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-042edc.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "NORTHUMBRIAN WATER GROUP LIMITED" published: "2024-01-22" --- # High Court Enforcement Services Buyer: NORTHUMBRIAN WATER GROUP LIMITED Current stage: Tender OCID: ocds-h6vhtk-042edc [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-042edc) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-042edc.json) ## Summary The Northumbrian Water Group (NWG) is inviting established companies to submit proposals for the issuance of High Court Writs. This tender falls under the services category with a focus on collection agency services. NWG aims to issue 3 to 4,000 writs annually, targeting domestic/household customers with water service charges debt. The procurement process is currently in the Tender stage, with a submission deadline of 8th February 2024 for expressions of interest, and a deadline of 12th February 2024 for the completed Pre-Qualification Questionnaire (PQQ). This tender by NWG presents an opportunity for businesses experienced in handling utility debt at a bulk level and with knowledge of the Water Industry and its regulatory obligations. Interested companies must be able to provide efficient bulk transfer to the High Court and demonstrate compliance with Data Protection Regulations. The contract, starting in September 2024 for three years, offers opportunities for business growth mainly to enforcement agencies with experience in the water industry and utility debt handling on a large scale. ## Notice Northumbrian Water Group (NWG), operating as Northumbrian Water Ltd (NWL) and Essex and Suffolk Water (ESW), invites established companies to submit proposals for the issuance of High Court Writs. We have an aspirational target to issue 3 to 4,000 writs annually, however this is influenced by the external economic climate and customers circumstances. Volumes over the last two years have been as follows; - 2021/22 issued 4120 - 2022/23 issued 2500 These writs are generated from County Court Judgments through Civil national Business Centre The average writ value is PS1,100 - PS1,300, targeting domestic/household customers with water service charges debt, and a potential small number of non-household/commercial debts. NWL mandates that all prospective bidders for this Contract must be members of the Enforcement Conduct board. ### Lot Information Lot 1 Northumbrian Water Group (NWG), operating as Northumbrian Water Ltd (NWL) and Essex and Suffolk Water (ESW), invites established companies to submit proposals for the issuance of High Court Writs. We have an aspirational target to issue 3 to 4,000 writs annually, however this is influenced by the external economic climate and customers circumstances. Volumes over the last two years have been as follows; - 2021/22 issued 4120 - 2022/23 issued 2500 These writs are generated from County Court Judgments through Civil national Business Centre The average writ value is PS1,100 - PS1,300, targeting domestic/household customers with water service charges debt, and a potential small number of non-household/commercial debts. Contract Details NWL are looking to Contract with a maximum of three suppliers. We are offering a 3-year contract with the intended commencement in September 2024, subject to an initial trial period. The contract may be extended based on performance. The volume of batches will vary due to cyclical billing, with any batch exceeding 500 agreed upon in advance with successful Processor(s) Pre-Writ Activity and Customer Engagement Interested bidders must demonstrate the ability to carry out pre-writ activity, including residency checks and customer communication, providing an opportunity for engagement and payment without incurring fees. All debt has undergone a rigorous internal lettering process, with checks to exclude known vulnerable and absconded Judgment debtors by NWG prior to being issued for enforcement. Compliance and Data Protection Potential bidders must comply with our standard Service Level Agreement, Data Processing Agreement, and submit their Data Journey to ensure compliance with Data Protection Regulations. Flexibility in fees and interest forbearance, bespoke reporting (template can be provided), and adherence to a vulnerability policy, including the Debt Respite Scheme, are mandatory. NWL mandates that all prospective bidders for this Contract must be members of the Enforcement Conduct board. Essential Attributes Interested bidders must possess the following essential attributes: - Efficient bulk transfer process to the High Court - Background in handling utility debt on a bulk basis - Knowledge of the Water Industry and its regulatory obligations - Ability to provide two references with current success rates, one from a water or utility company. - Back-office support for instalment payment facilities and maintenance of payment arrangements Wide-ranging opening hours and suitably trained agents - Client visibility through real-time communication via an online portal - Adherence to vulnerability policies, with emphasis on mental health issues - Flexibility during the compliance period on offers from Judgment debtors. - Variability and flexibility of High Court Officer visits - Clear and timely invoicing strategy, including separation of writ, abortive, incoming payments, and VAT. - Willingness to upskill on Client support schemes and actively promote them. - Actively collate and record appropriate permissions where applicable to support the client's Priority Services Register Options: The initial contract term will run from 01/09/2024 for three years to 31/08/2027. The option will be available to extend the Contract from a further two years to 31/08/2029. The total maximum duration of the Contract being five years ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/002066-2024 | | Notice type | Tender Notice | | Procurement type | Framework | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Negotiated procedure with prior call for competition | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 22 Jan 2024 | | Submission deadline | 8 Feb 2024 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Aug 2024 - 31 Aug 2029 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NORTHUMBRIAN WATER GROUP LIMITED | | Locality | DURHAM | | Post town | Durham | | Postcode | DH1 5FJ | | Country | England | | ITL 1 | TLC North East (England) | | ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear | | ITL 3 | TLC41 Durham | | Local authority | County Durham | | Electoral ward | Framwellgate and Newton Hall | | Westminster constituency | City of Durham | | Delivery location | TLC North East (England) | ## CPV Codes ### Divisions - 75 - Administration, defence and social security services - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 75242110 - Bailiff services - 79940000 - Collection agency services ## Release History - 22 Jan 2024 at 11:55 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/002066-2024 ## Notice URLs - http://www.nwl.co.uk - https://s1.ariba.com ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-042edc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-042edc.json.