---
title: "NW2024-49 Non Emergency Patient Transport Service - NHS Norfolk and Waveney Integrated Care Board"
ocid: "ocds-h6vhtk-042f07"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-042f07"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-042f07.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-042f07.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS NORFOLK & WAVENEY INTEGRATED CARE BOARD"
published: "2024-05-07"
---

# NW2024-49 Non Emergency Patient Transport Service - NHS Norfolk and Waveney Integrated Care Board

Buyer: NHS NORFOLK & WAVENEY INTEGRATED CARE BOARD  
Current stage: Award  
OCID: ocds-h6vhtk-042f07

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## Summary

The NHS Norfolk and Waveney Integrated Care Board recently completed a procurement process for the provision of Non-Emergency Patient Transport Services. The contract, valued at £78,547,000, was awarded to Health Transportation Group (UK) Limited. This service aims to transport eligible patients in a safe, timely, and clinically appropriate manner within Norfolk and Waveney. The contract period is initially set for 5 years, with a possible extension of up to two years, starting on 1st October 2024. The procurement process was conducted as an open procedure, and interested parties were required to register and apply via the Atamis esourcing portal.

This tender presents an opportunity for businesses experienced in providing Non-Emergency Patient Transport Services in the health sector. Companies capable of delivering quality service, ensuring corporate responsibility, and managing workforce effectively are well-suited to compete. The buying organisation, NHS Norfolk and Waveney Integrated Care Board, located in Norwich, United Kingdom, aimed to select a provider with a strong focus on service delivery and meeting quality standards. The specific award criteria included aspects like service quality, scenarios, and price, offering a comprehensive evaluation framework for interested suppliers.

## Notice

NHS Norfolk and Waveney Integrated Care Board (referred to as the Commissioner) invited suitably qualified and experienced providers to express an interest in delivering Non- Emergency Patient Transport Services (NEPTS) for eligible Norfolk and Waveney
patients across NHS Norfolk and Waveney ICB.

### Lot Information

Lot 1

NHS Norfolk and Waveney Integrated Care Board (referred to as the Commissioner) invited suitably qualified and experienced providers to express their interest in delivering Non- Emergency Patient Transport services (NEPTS) for eligible Norfolk and Waveney patients across NHS Norfolk and Waveney ICB.

The aim of the service was to provide Non- Emergency Transport for eligible Norfolk and Waveney patients with a medical need, between their places of residence, community and acute settings transporting patients in safe, timely, comfortable and clinically appropriate transport without detriment to their medical condition. This includes all Mental health transport, both secure and non-secure. There is a need for the NEPTS Provider in the post-COVID pandemic to be able to respond to rapidly changing regional demand patterns to cater for the patient, the Acute Trusts, Community partners, Mental health partners and other stakeholder partners across Norfolk and Waveney Integrated Care System (ICS).

The anticipated contract period is for an initial period of 5 years with the option to extend for up to a further two years, commencing 1st October 2024.

The Services to which this Procurement relates fall within Schedule 3 of the Public Contracts Regulations 2015 (as amended The Public Procurement (Amendment etc.) (EU Exit) Regulations 2020). As such, the procurement of the Services was run as a bespoke, single stage application process akin to the Open procedure, involving a number of stages which are outlined within the suite of procurement documents. The Authority does not intend to hold itself bound by any of the Regulations, save those applicable to Schedule 3
Services.

The market was invited to register and apply for the opportunity via the Atamis esourcing portal https://health-family.force.com/s/Welcome and search Project ID C235808. Additional information: The Services to which this Procurement relates fall within Schedule 3 of the Public Contracts Regulations 2015 (as amended The Public Procurement (Amendment etc.) (EU Exit) Regulations 2020). As such, the procurement of the Services is being run as a bespoke, single stage application process akin to the Open procedure, involving a number of stages which are outlined within the suite of procurement documents. The Authority does not intend to hold itself bound by any of the Regulations, save those applicable to Schedule 3
Services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/014460-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 May 2024 |
| Submission deadline | 21 Feb 2024 |
| Future notice date | Not specified |
| Award date | 18 Apr 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £78,547,000 |
| Lots value | £78,547,000 |
| Awards value | Not specified |
| Contracts value | £78,544,466 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS NORFOLK & WAVENEY INTEGRATED CARE BOARD |
| Additional buyers | NHS NORFOLK AND WAVENEY INTEGRATED CARE SYSTEM |
| Locality | NORWICH |
| Post town | Norwich |
| Postcode | NR21 2DH |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH51 Norwich and East Norfolk |
| Local authority | Norwich |
| Electoral ward | Lakenham |
| Westminster constituency | Norwich South |
| Delivery location | TLH1 East Anglia |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HEALTH TRANSPORTATION GROUP (UK |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85100000 - Health services

## Release History

- 7 May 2024 at 09:02 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/014460-2024
- 22 Jan 2024 at 16:57 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/002143-2024

## Notice URLs

- http://www.htg-uk.com
- https://health-family.force.com/s/Welcome
- https://www.improvinglivesnw.org.uk/about-us/our-nhs-integrated-care-board-icb/
- https://www.improvinglivesnw.org.uk/about-us/our-nhs-integrated-care-board-icb/icb-contact/
- https://www.judiciary.uk/courts-and-tribunals/high-court/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-042f07. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-042f07.json.