--- title: "First Rail, SWR & GWR Ticket Issuing System (TIS) Procurement" ocid: "ocds-h6vhtk-0433c2" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0433c2" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0433c2.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0433c2.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "FIRST RAIL HOLDINGS LIMITED" published: "2024-01-29" --- # First Rail, SWR & GWR Ticket Issuing System (TIS) Procurement Buyer: FIRST RAIL HOLDINGS LIMITED Current stage: Tender OCID: ocds-h6vhtk-0433c2 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0433c2) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0433c2.json) ## Summary The procurement process for the "First Rail, SWR & GWR Ticket Issuing System (TIS) Procurement" is underway. The buying organization, FIRST RAIL HOLDINGS LIMITED, based in London, United Kingdom, is seeking services in the transportation category. This tender involves the provision of TIS software licences, support, and maintenance for both Station Ticket Office and On-Board Portable Devices. The procurement stage is currently active with a tender deadline of 20th February 2024. This tender presents an opportunity for businesses specialising in transportation services, particularly those experienced in UK rail passenger TIS delivery. The procurement method is a selective negotiated procedure with opportunities for framework agreements and direct TOC contracts. Businesses with capabilities in software licensing, support and SLA provision, and hardware maintenance should consider applying. The key deadlines for expression of interest (EoI) and prequalification submissions are set for 20th February 2024 and 23rd February 2024, respectively. ## Notice FRH framework & two direct agreements (GWR/SWR) for the provision of Ticket Issuing System (TIS) software licences, full software and hardware support and maintenance, and option to procure hardware, for both Station Ticket Office and On-Board Portable Devices for the duration of the contracts. ### Lot Information Lot 1 We are seeking a single Ticket Issuing System (TIS) solution for software licences, full software and hardware support and maintenance, and option to procure hardware, for both Station Ticket Office and On-Board Portable Devices. The TIS will be used by our On Board Commercial Guards and Revenue Protection (retail and inspection of tickets) and Station-based retailing which can be used in a mobile capacity. The contract would be based on a known quantity of On Board devices with a costed option for Station-based retail with enhanced functionality (such as full range of season tickets, refunds and aftersales). The quantity requirement for Station-based retailing is still being finalised for SWR so this is being shown as a range. The quantity requirement for SWR are as follows: 400 On Board Devices. Station-based retailing is still being finalised for SWR so this is being shown as a range, 200 - 285. The quantity requirements for GWR are as follows: 720 On Board Devices; up to 170 Station Ticket Office. The final commercial solution should include pricing options for the following: * TIS software licence * Support and SLA * Enablement and access to TOC operatives to the Software * Optional devices hardware with options for maintenance and spares provision. Three contracts will be required as follow: * 1 x FRH Framework Agreement, 5 years with the option for further (2) two 12 months extension * 1 x Direct TOC contract for SWR, 3+2 Years, with quoted option for 5+2 (subject to commercials) * 1 x Direct TOC contract for GWR, 4 years, until March 2028, with 3 rolling periods from 25th June 2025 FirstGroup is looking for a capable supply partner with an excellent track record in delivery of UK rail passenger TIS. The supplier will need to demonstrate innovation, will share an element of the risk around delivery costs/timeframes and has strong processes in place to ensure value for money. Additional information: The deadline for EoI (expressions of Interest) and submitting PQQs is as follows: EoI submission deadline = 20/02/24 (15:00) PQQ submission deadline = 23/02/24 (15:00) Renewal: Three contracts will be required as follow: * 1 x FRH Framework Agreement, 5 years with the option for further (2) two 12 months extension * 1 x Direct TOC contract for SWR, 3+2 Years, with quoted option for max 5+2 Years (subject to commercials) * 1 x Direct TOC contract for GWR, 4 years, until March 2028, with 3 rolling periods from 25th June 2025 ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/002919-2024 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Negotiated procedure with prior call for competition | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 29 Jan 2024 | | Submission deadline | 20 Feb 2024 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | FIRST RAIL HOLDINGS LIMITED | | Locality | LONDON | | Post town | West London | | Postcode | W2 1AF | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | Hyde Park | | Westminster constituency | Cities of London and Westminster | | Delivery location | Not specified | ## CPV Codes ### Divisions - 60 - Transport services (excl. Waste transport) ### Codes - 60000000 - Transport services (excl. Waste transport) ## Release History - 29 Jan 2024 at 13:34 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/002919-2024 - 23 Jan 2024 at 13:23 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/002254-2024 ## Notice URLs - http://redirect.transaxions.com/events/gGTrk - http://www.firstgroupplc.com ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0433c2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0433c2.json.