---
title: "The Provision of an Out of Hours Call Service"
ocid: "ocds-h6vhtk-0433e3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0433e3"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0433e3.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0433e3.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "PEABODY TRUST"
published: "2024-01-23"
---

# The Provision of an Out of Hours Call Service

Buyer: PEABODY TRUST  
Current stage: Award  
OCID: ocds-h6vhtk-0433e3

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0433e3)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0433e3.json)

## Summary

The Peabody Trust, a body governed by public law, has awarded a contract for the provision of an out of hours call service to Orbis Protect Limited. The procurement falls under the services category and was conducted via Lot 5b of the Fusion21 Reactive Repairs and Empty Properties Framework. The contract, with a value of £443,520 GBP, was signed on 21st December 2023. The procurement method used was an award procedure without prior publication of a call for competition.

This tender presents an opportunity for businesses specialising in call centre services to provide an out of hours call service in London, United Kingdom. Interested parties should take note that the contract was awarded to a large-scale supplier, highlighting the competitive nature of the procurement process. The involvement of Peabody Trust, a key buyer in the housing and community amenities sector, further emphasises the potential for growth in partnership with public authorities.

## Notice

The provision of an out of hours call service.

### Lot Information

Lot 1

This procurement was conducted via Lot 5b of the Fusion21 Reactive Repairs and Empty Properties Framework.

### Procurement Information

The contract was procured via Lot 5b of the Fusion 21 Reactive Repairs and Empty Properties Framework, which is a compliant route to market.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/002307-2024 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Jan 2024 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 21 Dec 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £443,520 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PEABODY TRUST |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 7JB |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Southwark |
| Electoral ward | St George's |
| Westminster constituency | Bermondsey and Old Southwark |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ORBIS PROTECT LIMTIED |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 23 Jan 2024 at 16:07 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/002307-2024

## Notice URLs

- http://www.peabody.org.uk/
- https://www.delta-esourcing.com
- https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=837484251

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0433e3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0433e3.json.