--- title: "Cambridge City Council - Comprehensive Housing Stock Management Software (PIN)" ocid: "ocds-h6vhtk-043498" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-043498" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-043498.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-043498.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "CAMBRIDGE CITY COUNCIL" published: "2024-01-25" --- # Cambridge City Council - Comprehensive Housing Stock Management Software (PIN) Buyer: CAMBRIDGE CITY COUNCIL Current stage: Planning OCID: ocds-h6vhtk-043498 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-043498) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-043498.json) ## Summary The Cambridge City Council is planning to procure Comprehensive Housing Stock Management Software through a Prior Information Notice (PIN). The council aims to engage potential suppliers for a strategic procurement initiative to enhance housing stock management. The software solution should cover areas such as work order management, voids management, compliance management, inspections, resident engagement, supply chain management, diagnostics tools, and stakeholder engagement. The objective of this procurement is to improve resident satisfaction, streamline operations, ensure compliance, and enhance reporting and analytics. The futureNoticeDate for this tender is 1st April 2024. This tender by the Cambridge City Council presents an opportunity for businesses involved in information systems and scheduling and productivity software to compete. Suppliers with expertise in developing comprehensive solutions for housing stock management will find this tender suitable. Businesses capable of providing innovative technologies for work order management, compliance tracking, resident engagement tools, and supply chain management are well-positioned to participate in this procurement process. The successful bidder will have the opportunity to contribute to the council's objective of enhancing operational efficiency and delivering high-quality housing services. ## Notice Prior Information Notice (PIN): Procurement of Comprehensive Housing Stock Management Software 1. Introduction: Cambridge City Council a public sector entity, is looking to engage with the market prior to a strategic procurement initiative that it may conduct to acquire a software solution for housing stock management. We are issuing this Prior Information Notice (PIN) to notify potential suppliers in the market about our broad requirements. 2. Scope of Requirements: We are seeking to engage with suppliers of a unified platform that comprehensively addresses the following key areas in housing stock management and its wider property portfolio: 2.1 Work Order Management: * Efficient handling of work orders from initiation to completion. * Streamlined collaboration among stakeholders, both internal and external. * Single channel experience for residents beyond self-service, including requesting repairs and scheduling appointments. * Dynamic Resource Scheduling facilitating fully mobile workforce. * Suitable reporting to support the above, including employee productivity reporting - inc Voids 2.2 Voids Management: * Streamlining key-to-key voids processes to minimise turnaround time. * Implementation of strategies to reduce rent loss during void periods. 2.3 Compliance Management: * Ensuring adherence to current and future regulatory requirements and compliance standards. * Retaining control over property and assets data to maintain compliance with tracking systems. Facilitate requirements of the Building Safety Act to enable safe building management, particularly in relationship to multi-contractor works 2.4 Inspections: * Simplifying property inspections through an intuitive app-based system. * Flagging and resolving issues promptly during inspections. * Post-works inspection management 2.5 Resident Engagement: * Offering an omni-channel experience that exceeds self-service expectations. * Providing residents with tools for diagnostics, repairs, and appointment scheduling. * Embedded into the customer journey an independent customer satisfaction portal that is in alignment with housing regulation requirements * Clear resident management in relation to safeguarding, alerts and virtual training for supply chain to ensure corporate policy alignment 2.6 Supply Chain Management: * Integrating supply chain management functionalities for seamless operations. * Integrating live supply chain performance and compliance * Flexible supply chain management 2.7. Diagnostics Tool: * Implementation of a diagnostics tool to enhance troubleshooting and issue resolution efficiency. * Ability for future API integration to enable proactive management of certain repairs processes and requirements. 2.8. Collaboration and Stakeholder Engagement: * Streamlining work order delivery through improved collaboration, both within your internal team and with external stakeholders. 3. Objectives: Our primary objectives with this procurement are to: * Improve resident satisfaction through enhanced engagement channels. * Minimise turnaround time for work orders and voids processes. * Ensure compliance with regulatory standards and tracking systems. * Streamline property inspections and issue resolution. * Implement a robust supply chain management component * Reporting and analytics to support optimised operational efficiency and delivery. ### Lot Information Lot 1 Prior Information Notice (PIN): Procurement of Comprehensive Housing Stock Management Software 1. Introduction: Cambridge City Council a public sector entity, is looking to engage with the market prior to a strategic procurement initiative that it may conduct to acquire a software solution for housing stock management. We are issuing this Prior Information Notice (PIN) to notify potential suppliers in the market about our broad requirements. 2. Scope of Requirements: We are seeking to engage with suppliers of a unified platform that comprehensively addresses the following key areas in housing stock management and its wider property portfolio: 2.1 Work Order Management: * Efficient handling of work orders from initiation to completion. * Streamlined collaboration among stakeholders, both internal and external. * Single channel experience for residents beyond self-service, including requesting repairs and scheduling appointments. * Dynamic Resource Scheduling facilitating fully mobile workforce. * Suitable reporting to support the above, including employee productivity reporting - inc Voids 2.2 Voids Management: * Streamlining key-to-key voids processes to minimise turnaround time. * Implementation of strategies to reduce rent loss during void periods. 2.3 Compliance Management: * Ensuring adherence to current and future regulatory requirements and compliance standards. * Retaining control over property and assets data to maintain compliance with tracking systems. Facilitate requirements of the Building Safety Act to enable safe building management, particularly in relationship to multi-contractor works 2.4 Inspections: * Simplifying property inspections through an intuitive app-based system. * Flagging and resolving issues promptly during inspections. * Post-works inspection management 2.5 Resident Engagement: * Offering an omni-channel experience that exceeds self-service expectations. * Providing residents with tools for diagnostics, repairs, and appointment scheduling. * Embedded into the customer journey an independent customer satisfaction portal that is in alignment with housing regulation requirements * Clear resident management in relation to safeguarding, alerts and virtual training for supply chain to ensure corporate policy alignment 2.6 Supply Chain Management: * Integrating supply chain management functionalities for seamless operations. * Integrating live supply chain performance and compliance * Flexible supply chain management 2.7. Diagnostics Tool: * Implementation of a diagnostics tool to enhance troubleshooting and issue resolution efficiency. * Ability for future API integration to enable proactive management of certain repairs processes and requirements. 2.8. Collaboration and Stakeholder Engagement: * Streamlining work order delivery through improved collaboration, both within your internal team and with external stakeholders. 3. Objectives: Our primary objectives with this procurement are to: * Improve resident satisfaction through enhanced engagement channels. * Minimise turnaround time for work orders and voids processes. * Ensure compliance with regulatory standards and tracking systems. * Streamline property inspections and issue resolution. * Implement a robust supply chain management component * Reporting and analytics to support optimised operational efficiency and delivery. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/002614-2024 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 25 Jan 2024 | | Submission deadline | Not specified | | Future notice date | 31 Mar 2024 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | CAMBRIDGE CITY COUNCIL | | Locality | CAMBRIDGE | | Post town | Cambridge | | Postcode | CB2 3QJ | | Country | England | | ITL 1 | TLH East (England) | | ITL 2 | TLH4 Cambridgeshire and Peterborough | | ITL 3 | TLH42 Cambridgeshire CC | | Local authority | Cambridge | | Electoral ward | Market | | Westminster constituency | Cambridge | | Delivery location | TLH12 Cambridgeshire CC | ## CPV Codes ### Divisions - 48 - Software package and information systems - 50 - Repair and maintenance services ### Codes - 48330000 - Scheduling and productivity software package - 48810000 - Information systems - 50800000 - Miscellaneous repair and maintenance services ## Release History - 25 Jan 2024 at 15:01 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/002614-2024 ## Notice URLs - https://cambridge.gov.uk - https://procontract.due-north.com - https://procontract.due-north.com/Advert/Index?advertId=4ae8828d-90bb-ee11-8127-005056b64545 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-043498. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-043498.json.