--- title: "High Intensity User (HIU) Service to BSW ICB" ocid: "ocds-h6vhtk-0434ea" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0434ea" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0434ea.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0434ea.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "NHS BATH AND NORTH EAST SOMERSET, SWINDON AND WILTSHIRE INTEGRATED CARE BOARD" published: "2024-01-26" --- # High Intensity User (HIU) Service to BSW ICB Buyer: NHS BATH AND NORTH EAST SOMERSET, SWINDON AND WILTSHIRE INTEGRATED CARE BOARD Current stage: Tender OCID: ocds-h6vhtk-0434ea [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0434ea) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0434ea.json) ## Summary The NHS Bath and North East Somerset, Swindon and Wiltshire Integrated Care Board has initiated a tender process for the provision of a High Intensity User (HIU) Service to residents in the BSW geographical area. This service aims to engage and support individuals with complex healthcare needs, reducing emergency department attendances. The tender, titled "High Intensity User (HIU) Service to BSW ICB," falls under the Health and social work services category. The procurement stage is currently active, with a tender period ending on 26th February 2024 and an anticipated service start date of 1st July 2024. This tender presents an opportunity for businesses offering health and social care services to compete for a contract worth up to £1,080,000 over a 3-year term. Businesses with expertise in delivering personalised care, health coaching, and social support are well-suited to bid for this opportunity. The procurement method is an open procedure, allowing multiple suppliers to participate. The contracting authority, NHS South, Central and West Commissioning Support Unit, is seeking providers trained in personalised care to deliver the HIU Service, fostering opportunities for business growth in the healthcare sector. ## Notice Bath and North East Somerset, Swindon and Wiltshire Integrated Care Board seeks to commission a High Intensity Use Service to people residing within the BSW geographical footprint. The service seeks to identify, engage, understand, and support people through a person-centered approach who repeatedly and often escalate a number of presentations to the emergency departments at Royal United Hospitals in Bath, Great Western Hospital in Swindon and Salisbury District Hospital in Wiltshire (and other acute and aligned resources) and are using healthcare more than, or differently than, expected for their specific needs. The service will proactively work with a rolling cohort of people, using a person-centered, 'what matters to me' conversation and "team around the person" approach to better deliver against the agreed needs of that individual. The key objectives are: * Identify those at greatest risk of ED attendance and non-elective admissions. * Proactively work with a rolling cohort of HIU people, really understanding what they need. * Provide a de-medicalised, non-judgemental, shame and trauma informed human support to resolve any underlying social and emotional need which led to hospital attendance. * To coordinate wellbeing and connect with other services, enrolling them to help to get to the desired end. * Reduce ED attendances and avoidable non-elective admissions. * Impact positively on reducing the high intensity use of healthcare. * Reduce ambulance conveyances as a by-product of reducing ED attendances. * Improve people's quality of life. * Provide high quality and personalised interventions. * Promote self-care and health and well-being of people (health coaching) * Minimise inappropriate use of resources. * Enable people to have a positive experience of the service. * Support people to flourish through sustaining job opportunities, reconnecting with families, improving well-being etc. The initial contract term will be for 2 years, with an optional extension of any period up to 1 year. The maximum budget is PS1,080,000 over the 3 year term. The annual budget for 24/25 is PS360,000. The new service will commence on the 1st July 2024. This procurement is being carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioners. ### Lot Information Lot 1 Bath and North East Somerset, Swindon and Wiltshire Integrated Care Board seeks to commission a High Intensity Use Service to people residing within the BSW geographical footprint. The service seeks to identify, engage, understand, and support people through a person-centered approach who repeatedly and often escalate a number of presentations to the emergency departments at Royal United Hospitals in Bath, Great Western Hospital in Swindon and Salisbury District Hospital in Wiltshire (and other acute and aligned resources) and are using healthcare more than, or differently than, expected for their specific needs. The service will proactively work with a rolling cohort of people, using a person-centered, 'what matters to me' conversation and "team around the person" approach to better deliver against the agreed needs of that individual. The key objectives are: * Identify those at greatest risk of ED attendance and non-elective admissions. * Proactively work with a rolling cohort of HIU people, really understanding what they need. * Provide a de-medicalised, non-judgemental, shame and trauma informed human support to resolve any underlying social and emotional need which led to hospital attendance. * To coordinate wellbeing and connect with other services, enrolling them to help to get to the desired end. * Reduce ED attendances and avoidable non-elective admissions. * Impact positively on reducing the high intensity use of healthcare. * Reduce ambulance conveyances as a by-product of reducing ED attendances. * Improve people's quality of life. * Provide high quality and personalised interventions. * Promote self-care and health and well-being of people (health coaching) * Minimise inappropriate use of resources. * Enable people to have a positive experience of the service. * Support people to flourish through sustaining job opportunities, reconnecting with families, improving well-being etc. Desired outcomes: The service will contribute to the following overarching outcomes: * Improve health and wellbeing of our population. * Improve access and experience. * Increase overall life expectancy across our population. * Reduce impact of long-term conditions / morbidity * Reduce health inequalities. * Improve sustainability of workforce and carers The initial contract term will be for 2 years, with an optional extension of any period up to 1 year. The maximum budget is PS1,080,000 over the 3 year term. The annual budget for 24/25 is PS360,000. The new service will commence on the 1st July 2024. This processed is being managed by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioner(s). Additional information: The services are healthcare services falling within Regulation 11 of the Health Care Services (Provider Selection Regime) Regulations 2023 (PSR Regulations) and for the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 (PCR 2015) do not apply to this procurement. Options: Optional extension of any period up to 1 year. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/002734-2024 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 26 Jan 2024 | | Submission deadline | 26 Feb 2024 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £1,080,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NHS BATH AND NORTH EAST SOMERSET, SWINDON AND WILTSHIRE INTEGRATED CARE BOARD | | Locality | CHIPPENHAM | | Post town | Swindon | | Postcode | SN15 1GG | | Country | England | | ITL 1 | TLK South West (England) | | ITL 2 | TLK7 Gloucestershire and Wiltshire | | ITL 3 | TLK72 Wiltshire | | Local authority | Wiltshire | | Electoral ward | Chippenham Monkton | | Westminster constituency | Chippenham | | Delivery location | TLK1 Gloucestershire, Wiltshire and Bristol/Bath area | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85000000 - Health and social work services ## Release History - 26 Jan 2024 at 12:56 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/002734-2024 ## Notice URLs - http://www.bsw.icb.nhs.uk - https://health-family.force.com/s/Welcome ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0434ea. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0434ea.json.