---
title: "Kings College Hospital Patient Experience and Communication"
ocid: "ocds-h6vhtk-0435eb"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0435eb"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0435eb.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0435eb.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "KING’S COLLEGE HOSPITAL NHS FOUNDATION TRUST"
published: "2024-01-31"
---

# Kings College Hospital Patient Experience and Communication

Buyer: KING’S COLLEGE HOSPITAL NHS FOUNDATION TRUST  
Current stage: Planning  
OCID: ocds-h6vhtk-0435eb

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## Summary

The King's College Hospital NHS Foundation Trust is planning a procurement process for the "Kings College Hospital Patient Experience and Communication" contract. This contract falls under the services category with a value of £405,000. The Trust aims to gather patient feedback through various mediums such as SMS, paper, email, online links, QR codes, and IVR. The procurement stage is currently "planned", with a future notice date of February 26, 2024. The Trust is located in London, United Kingdom, and operates in the health industry, focusing on customer satisfaction surveys.

This tender presents an opportunity for businesses offering customer survey services to participate in providing valuable insights to King's College Hospital. Companies well-versed in patient experience feedback mechanisms through SMS, paper, online platforms, and IVR are well-suited to compete. With a focus on enhancing patient communication and satisfaction, businesses with expertise in healthcare-related surveys and technology-driven feedback systems would be ideal candidates to fulfil the requirements of this tender.

## Notice

The patient experience survey is designed to collect valuable insights and feedback from individuals/patients who have undergone care at King's College Hospital. This feedback is obtained through various mediums, including SMS (Short Message Service), paper, email, online links, QR codes, and IVR (Interactive Voice Response), ensuring diverse and comprehensive input from the patients' perspectives.

### Lot Information

Lot 1

King's College Hospital Trust employs a web-based analysis and reporting system for the administration of patient experience surveys. This system is actively utilized by the Patient Experience Team, Patient Outcomes Team, and Volunteering Service, enabling real-time collection of patient feedback. Beyond facilitating the nationally mandated Friends and Family Test (FFT), the system accommodates various ad-hoc and local surveys linked to key Trust quality priorities and strategies.

This system plays a crucial role in delivering and reporting the Friends and Family Test (FFT), a component of the standard NHS Contract. FFT results are submitted monthly to NHS England, contributing to national statistics and benchmarking efforts. The Trust employs a comprehensive approach, leveraging SMS, paper, email, online links, QR codes, and IVR. This enables the use of text messages, telephone surveys, and online platforms to extensively gather patient experience feedback.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/003156-2024 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Jan 2024 |
| Submission deadline | Not specified |
| Future notice date | 26 Feb 2024 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £405,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | KING’S COLLEGE HOSPITAL NHS FOUNDATION TRUST |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE5 9NY |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI45 Lambeth |
| Local authority | Lambeth |
| Electoral ward | Herne Hill & Loughborough Junction |
| Westminster constituency | Dulwich and West Norwood |
| Delivery location | TLI45 Lambeth |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342310 - Customer survey services
- 79342311 - Customer satisfaction survey

## Release History

- 31 Jan 2024 at 09:50 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/003156-2024

## Notice URLs

- https://health-family.force.com/s/Welcome
- https://www.kch.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0435eb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0435eb.json.