---
title: "Single Service Centre - HGS"
ocid: "ocds-h6vhtk-04361c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04361c"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04361c.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04361c.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "SECRETARY OF STATE FOR HEALTH AND SOCIAL CARE ACTING AS PART OF THE CROWN THROUGH UK HEALTH SECURITY AGENCY"
published: "2024-01-31"
---

# Single Service Centre - HGS

Buyer: SECRETARY OF STATE FOR HEALTH AND SOCIAL CARE ACTING AS PART OF THE CROWN THROUGH UK HEALTH SECURITY AGENCY  
Current stage: Award  
OCID: ocds-h6vhtk-04361c

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04361c)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04361c.json)

## Summary

The procurement process for the "Single Service Centre - HGS" tender is being conducted by the Secretary of State for Health and Social Care through the UK Health Security Agency. This tender falls under the services category, specifically for call centre services. The contract was awarded to Hinduja Global Solutions UK Limited, with a total value of £211,876,932.50. The contract period extends from January 18, 2024, to January 18, 2025.

This contract presents an opportunity for businesses operating in the call centre services industry, particularly those equipped to handle a large-scale service contract. Located in the United Kingdom, this tender aims to provide call centre services for various regions, including the United Kingdom, Isle of Man, Channel Islands, British Oversea Territories, Europe, and the rest of the world. Businesses interested in expanding their operations in the call centre sector should consider engaging with the UK Health Security Agency for potential future tender opportunities.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/003267-2024 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Jan 2024 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 18 Jan 2022 |
| Contract period | 18 Jan 2024 - 18 Jan 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £211,876,932 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SECRETARY OF STATE FOR HEALTH AND SOCIAL CARE ACTING AS PART OF THE CROWN THROUGH UK HEALTH SECURITY AGENCY |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4PU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HINDUJA GLOBAL SOLUTIONS |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 31 Jan 2024 at 16:35 - AwardUpdate - Award Notice - https://www.find-tender.service.gov.uk/Notice/003267-2024

## Notice URLs

- http://www.teamhgs.com
- https://ted.europa.eu/udl?uri=TED:NOTICE:502142-2019:TEXT:EN:HTML
- https://www.gov.uk/government/organisations/uk-health-security-agency
- https://www.judiciary.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04361c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04361c.json.