---
title: "Single Service Centre - Serco"
ocid: "ocds-h6vhtk-04361d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04361d"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04361d.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04361d.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "SECRETARY OF STATE FOR HEALTH AND SOCIAL CARE ACTING AS PART OF THE CROWN THROUGH UK HEALTH SECURITY AGENCY"
published: "2024-01-31"
---

# Single Service Centre - Serco

Buyer: SECRETARY OF STATE FOR HEALTH AND SOCIAL CARE ACTING AS PART OF THE CROWN THROUGH UK HEALTH SECURITY AGENCY  
Current stage: Award  
OCID: ocds-h6vhtk-04361d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04361d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04361d.json)

## Summary

The UK Health Security Agency, acting as part of the Crown, has awarded a contract for the Single Service Centre project to Serco Limited. The contract falls under the "services" category and involves extending the original contract term until 16th February 2024. The purchasing organisation's address is at 10 South Colonnade, London, United Kingdom. The contract value is £211,876,932.5, signed on 16th February 2022, with a completion date set at 25th February 2025.

This tender presents an opportunity for businesses, especially those in the call centre industry, to compete for contracts with the UK Health Security Agency. Companies with experience in service center operations and a proven track record in meeting rigorous service level requirements would be well-suited to engage in this procurement process. The contract amendments aim to ensure transparency and align with updated service level agreements, offering a clear framework for successful bidders to deliver high-quality services for the project's duration.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/003268-2024 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Jan 2024 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 16 Feb 2022 |
| Contract period | 15 Feb 2024 - 25 Feb 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £211,876,932 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SECRETARY OF STATE FOR HEALTH AND SOCIAL CARE ACTING AS PART OF THE CROWN THROUGH UK HEALTH SECURITY AGENCY |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4PU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SERCO |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 31 Jan 2024 at 16:36 - AwardUpdate - Award Notice - https://www.find-tender.service.gov.uk/Notice/003268-2024

## Notice URLs

- http://www.serco.com
- https://ted.europa.eu/udl?uri=TED:NOTICE:502142-2019:TEXT:EN:HTML
- https://www.gov.uk/government/organisations/uk-health-security-agency
- https://www.judiciary.uk/courts-and-tribunals/high-court/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04361d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04361d.json.