---
title: "Out of Hours Telephone Service 2024"
ocid: "ocds-h6vhtk-04367d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04367d"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04367d.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04367d.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "CURO PLACES LIMITED"
published: "2024-02-01"
---

# Out of Hours Telephone Service 2024

Buyer: CURO PLACES LIMITED  
Current stage: Tender  
OCID: ocds-h6vhtk-04367d

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04367d.json)

## Summary

The procurement process for the provision of an Out of Hours Telephone Service by Curo Places Limited involves a three-year contract with the potential for a further 2-year extension. The service will act as a point of contact for Curo stakeholders outside office hours, ensuring effective communication and customer service. The tendering process is currently at the active stage, with a closing date for expression of interest set as March 4, 2024. Curo Places Limited, a public body focused on housing and community amenities, is seeking suppliers through an open procedure, with submissions required by electronic and written means.

This tender opportunity with Curo Places Limited presents a chance for businesses specialising in call centre services or customer communication solutions to expand their operations. Companies capable of delivering a reliable out of hours telephone service are encouraged to participate. The contract, valued at £180,000 GBP, offers a competitive opportunity for suppliers with the necessary expertise and resources to cater to the requirements specified by Curo. Interested parties must adhere to the submission terms and criteria outlined in the tender documentation accessible through the Curo supplier portal.

## Notice

Out of Hours Telephone Service 2024The out of hours telephone service will be a point of contact for Curo stakeholders when Curo offices are closed. Incoming calls may cover a range of matters during these hours and the trained operators of the service will adopt a common sense approach to ensure that these matters are recorded, categorised and responded to appropriately and effectively, ensuring both safety and a first rate customer service.This will be a three year contract with the option of extending for a further 2 year period upon satisfactory delivery of the service requirements and achievement of target levels of KPI's.Curo is tendering for the provision of the above requirement. The closing date for receipt of your expression of interest is given in the box below entitled - Date documents can be requested until.Important information: This tender is being conducted through the Curo supplier portal and all documentation is only available via this portal.

### Lot Information

Lot 1

As stated in the tender documentation available at: https://in-tendhost.co.uk/curo/aspx/Home

Renewal: 2 year potential extension period

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/003418-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Feb 2024 |
| Submission deadline | 4 Mar 2024 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £180,000 |
| Lots value | £180,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CURO PLACES LIMITED |
| Locality | BATH |
| Post town | Bath |
| Postcode | BA2 1EP |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK52 Bath & North East Somerset and South Gloucestershire |
| Local authority | Bath and North East Somerset |
| Electoral ward | Westmoreland |
| Westminster constituency | Bath |
| Delivery location | TLK12 Bath and North East Somerset, North Somerset and South Gloucestershire |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 1 Feb 2024 at 16:09 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/003418-2024

## Notice URLs

- https://in-tendhost.co.uk/curo/aspx/Home
- https://www.curo-group.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04367d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04367d.json.