---
title: "Provision of a System to manage HR Queries and HR Cases"
ocid: "ocds-h6vhtk-0436ad"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0436ad"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0436ad.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0436ad.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "HERTFORDSHIRE COUNTY COUNCIL"
published: "2024-02-02"
---

# Provision of a System to manage HR Queries and HR Cases

Buyer: HERTFORDSHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-0436ad

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## Summary

Hertfordshire County Council has awarded a contract for the Provision of a System to manage HR Queries and HR Cases. The contract involves the development of software to manage HR queries and cases, improving workflow efficiency across various HR teams. The system will provide self-service access to a platform for both Council department employees and approximately 18,300 School, Herts Living, and Herts at Home employees. The Council aims to enhance the manager and employee journey, track calls and queries efficiently, and respond effectively to business needs using this system.

This tender presents an opportunity for businesses specialising in system, storage, and content management software development services. The contract's procurement method was a limited procedure, and the contract was awarded without prior competition due to technical reasons. The awarded supplier is Sunrise Software Limited. Businesses with expertise in software development services and a focus on HR management systems could find this tender suitable for expanding their operations and collaborating with Hertfordshire County Council in delivering critical HR functionality.

## Notice

This is an Award Notice for the Provision of a System to manage HR Queries and HR Cases. This is a direct award because competition is absent for technical reasons.

### Lot Information

Lot 1

This is an Award Notice. Hertfordshire County Council have awarded a contract for the Provision of a System to manage HR Queries and HR Cases. The system will have the capability to manage both HR queries and HR cases and enable workflow between several HR teams to improve efficiency. In addition, the system will provide a self-service access to a platform to raise queries and replace the use of email. The self-service provision will be available to all Council department employees and approx. 18,300 School, Herts Living and Herts at Home employees. The system will manage the following: HR Queries - HR Payroll - quick queries related to pay, leave and family leave (approx. 2,500 per month) - HR Advisory - more complex employee relations queries needing ongoing support (e.g., relating to ill health, disciplinary, grievance, performance, probation, flexible working, wellbeing), approx. 1000 per month. HR Cases Queries that have become cases as they need formal support through a specialist team, to manage through to a conclusion (e.g., ill health, disciplinary, grievance, probation, performance). These are escalated by the Service Desk (approx., 40 per month) with associated case notes and key documents. The system will be able to track these cases in detail including durations for both live, on-hold and closed cases. The Council have procured a system to deliver the requirements of the HR Service Desk to support the Council in improving the manager and employee journey and deliver business needs including tracking and responding to call and queries efficiently even where hand offs to other teams are required.

Options: There is provision for an extension of 12 months. The value stated in II.1.7 is inclusive of this.

### Procurement Information

Hertfordshire County Council (HCC) is relying on Regulation 32(2)(b)(ii) of the Public Contract Regulations 2015 in making this award without prior publication. Regulation 32(2)(b)(ii) permits such an award where competition is absent for technical reasons. The Council's HR team currently uses a highly modified electronic query & case management system provided by Sunrise Software Ltd. The modified software has been developed and meets the specific needs of the Council to provide critical functionality in support of the traditional HR services provided to the Council, schools, fire services and Council trading entities. The Council has been unable to source similar functionality and personalisation of services from alternative software available on the market. The Council has therefore awarded a contract to Sunrise Software Ltd. This represents a best value approach to ensure the ongoing service delivery of a critical software system to support the HR functionality.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/003484-2024 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Feb 2024 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 24 Jan 2024 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £241,087 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HERTFORDSHIRE COUNTY COUNCIL |
| Locality | HERTFORD |
| Post town | Stevenage |
| Postcode | SG13 8DQ |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH26 North and East Hertfordshire |
| Local authority | East Hertfordshire |
| Electoral ward | Hertford Castle |
| Westminster constituency | Hertford and Stortford |
| Delivery location | TLH23 Hertfordshire CC |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SUNRISE SOFTWARE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72212780 - System, storage and content management software development services

## Release History

- 2 Feb 2024 at 11:12 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/003484-2024

## Notice URLs

- http://www.hertfordshire.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0436ad. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0436ad.json.