--- title: "Payment Exception Service" ocid: "ocds-h6vhtk-0436ba" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0436ba" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0436ba.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0436ba.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "DEPARTMENT FOR WORK AND PENSIONS" published: "2024-02-02" --- # Payment Exception Service Buyer: DEPARTMENT FOR WORK AND PENSIONS Current stage: Planning OCID: ocds-h6vhtk-0436ba [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0436ba) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0436ba.json) ## Summary The Department for Work and Pensions (DWP) is initiating a procurement process for the Payment Exception Service. This service aims to provide cash disbursement solutions for DWP and other central government department customers in the United Kingdom. The procurement is currently in the planning stage, with the anticipated launch in week 25 of 2024. Interested suppliers should register on the Funds Administration & Disbursement Services Dynamic Purchasing System (DPS) RM6322. Market engagement will occur in March 2024, leading up to the ITT publication. The service is classified under financial and insurance services, with an estimated contract value of £18,449,282. The DWP emphasises that costs incurred by potential suppliers during the procurement process will be their responsibility. This tender for the Payment Exception Service presents an opportunity for businesses in the financial services sector. Suppliers with expertise in banking services, financial consultancy, and administration services are well-suited to compete. The tender requires a national coverage including Northern Ireland, offering potential for business growth across the UK. The DWP stresses that the service will cater to unbanked customers and provide support for payment-related queries. Suppliers aiming to secure this contract should align with the specified procurement categories and be prepared for a competitive process managed through CCS's DPS RM6322. ## Notice The purpose of this Prior Information Notice (PIN) is to alert potential suppliers to a future opportunity for services with specific requirements related to cash disbursement for use by some DWP customers and some other central government departments customers. The Payment Exception Service (PES) is a DWP service, required to fulfil the Secretary of State's obligation to ensure all customers, including those who do not have a transactional account, receive their entitlement. The service will enable unbanked customers to receive full payment of entitlement, or other such payments as required through an alternative method of payment. The DWP issues fluctuating amounts of payments, on reoccurring specified payment dates, with differing payment cycles, based on individual and multiple payment entitlement, as determined by departments. The value of cash disbursement can be in excess of PS40 million per month (subject to number of customers / value of payments). However this value is expected to reduce over time in line with DWP's strategy to support financial inclusion and support customers to transition to a transactional account. The value of this contract is subject to volume of customers and number of payments. The DWP, alongside Other central Government Departments will use the service to ensure that customers across the United Kingdom inclusive of Northern Ireland are able to access their entitlement. The overall objectives of the service are to ensure payments are processed and made available for customers to redeem their payment on a customer's payment date, and if needed, provide customers with a level of support to address any queries regarding use of the service and their payments. DWP reserves the right to suspend, withdraw or amend any intention to proceed with any procurement competition in relation to the Services identified in this section II and reserves the right not to award any contract. Any costs incurred by bidders in engaging with DWP for this opportunity and preparing and submitting bids, will be borne by the bidder. ### Lot Information Lot 1 It is envisaged that the Invitation to Tender will be published during Spring '24 with an aim to award a contract during Summer '24. The DWP will be running this competitive process through the Crown Commercial Service's (CCS) Funds Administration & Disbursement Service (FAADS) Dynamic Purchasing System (DPS) RM6322 and interested parties must be registered as a supplier on the DPS in order to formally access and respond to the ITT. Additional information: Payment Exception Service - Anticipated Timeline; Market Engagement will take place in the month of March 2024 and a revised anticipated timeline will be provided no later than 29th February. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/003506-2024 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 2 Feb 2024 | | Submission deadline | Not specified | | Future notice date | 25 Mar 2024 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £18,449,282 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | DEPARTMENT FOR WORK AND PENSIONS | | Locality | LEEDS | | Post town | Not specified | | Postcode | LS2 &UA | | Country | Not specified | | ITL 1 | Not specified | | ITL 2 | Not specified | | ITL 3 | Not specified | | Local authority | Not specified | | Electoral ward | Not specified | | Westminster constituency | Not specified | | Delivery location | Not specified | ## CPV Codes ### Divisions - 66 - Financial and insurance services - 75 - Administration, defence and social security services ### Codes - 66000000 - Financial and insurance services - 66110000 - Banking services - 66170000 - Financial consultancy, financial transaction processing and clearing-house services - 75100000 - Administration services ## Release History - 2 Feb 2024 at 12:01 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/003506-2024 ## Notice URLs - https://dwp.bravosolution.co.uk - https://supplierregistration.cabinetoffice.gov.uk/dps - https://www.gov.uk/government/organisations/department-for-work-pensions ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0436ba. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0436ba.json.