---
title: "NWFC | Mobilising System Solution Procurement"
ocid: "ocds-h6vhtk-0436bd"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0436bd"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0436bd.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0436bd.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NORTH WEST FIRE CONTROL"
published: "2025-02-17"
---

# NWFC | Mobilising System Solution Procurement

Buyer: NORTH WEST FIRE CONTROL  
Current stage: Award  
OCID: ocds-h6vhtk-0436bd

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## Summary

North West Fire Control (NWFC) has completed the procurement process for the "Mobilising System Solution Procurement" in the category of Information Technology Services. Located in Warrington, NWFC serves a geographical area encompassing Cheshire, Cumbria, Greater Manchester, and Lancashire, coordinating the Fire & Rescue Services' response. The contract, signed on 20 January 2025 and running until 10 July 2033 with optional three-year extensions to 10 July 2036, includes design, delivery, maintenance, and support of the new Computer-Aided Dispatch (CAD) and Integrated Communication Control System (ICCS). The total estimated contract value is £15,275,577 GBP, with Frequentis (UK) Limited awarded the contract using a competitive procedure with negotiation.

This tender represents a significant opportunity for growth for businesses specialising in IT services, particularly those experienced with command, control, communication, and computer systems. Companies with capabilities in software, hardware, data storage solutions, emergency call handling, and system security are well-suited to compete. The project offers extensive subcontracting prospects, with an estimated 45% of contractual obligations likely to be outsourced, creating ample opportunities for SMEs and specialised technology providers to contribute to the modernisation and efficiency of fire and rescue services. Businesses involved in innovation and addressing workforce inequality may also find avenues for involvement, enhancing their portfolios and market reach.

## Notice

Computer Aided Despatch (CAD) and Integrated Communication Control System (ICCS) and associated Services

### Lot Information

Lot 1

NW Firecontrol Limited ("NWFC") serves 5.5 million people over a geographical area of 5000 square miles. This primarily comprises the regions of; Cheshire, Cumbria, Greater Manchester and Lancashire, with the ability to support other control rooms in times of need. As the first port of call to the public, NWFC coordinates the Fire & Rescue Services' response ensuring incidents are logged and managed throughout. The following provides an overview of NWFC's requirement: The provision of a new Computer Aided Dispatch (CAD), which works in conjunction with the Integrated Communication Control System (ICCS), and its associated services. Design, delivery and implementation of all software, hardware and data storage solutions (inclusive of planning, testing, security and upskilling) to provide control and mobilising capability across multiple geographical areas, considering remote accessibility and integration to existing Fire Authority infrastructure. 24/7, 365 days per year maintenance and support for all software, hardware and data storage solutions, inclusive of ongoing updates provided to keep pace with technological and service enhancements throughout the life of the contract. Overarching data management process to include all Fire Authority and non-Fire Authority data sources (inclusive of legacy data where required). This will manage the segmentation (where needed) and delivery of data into the live operational systems provided by/interfaced with the solution. The contract term is from 20 January 2025 to 10 July 2033 with optional 3 x 1 year extension periods after that to 10 July 2036. Several of the award criteria set out at II.2.5 were further subdivided as follows: Mobilising System Solution - Core Requirements: -Core Functionality Requirements: 3% -Interface Requirements: 5% -Non-Functional Requirements: 2% -Security and Cyber-security: 10% Mobilising System Solution - Functional Requirements: -Emergency Call Handling and Special Attendances (3.1): 1% -Emergency Call Handling and Special Attendances (3.2): 1% -Emergency Call Handling and Special Attendances (3.3): 1% -Locations and Address Matching: 1% -Pre-Determined Attendance (PDA) and Resource Proposal Outcomes (3.5): 1% -Pre-Determined Attendance (PDA) and Resource Proposal Outcomes (3.6): 1% -Pre-Determined Attendance (PDA) and Resource Proposal Outcomes (3.7): 1% -Incident Management: 1% -Resource Management (3.9): 1% -Resource Management (3.10): 1% -Resource Management (3.11): 1% -Call Functionality: 1% -Radio Functionality: 1% -User Functionality - System Solution Configuration: 1% -Monitoring and Auditing: 1% -Administration: 1% -Incident Record Outcomes: 1% -Incident Management: 1% -Recording and Playback: 1% -Maps, Gazetteer and GIS: 1% Management Requirements: -Implementation and Project Management: 10% -Business Continuity: 5% -Support and Maintenance: 10% -Training Requirement (4.4): 3% -Training Requirement (4.5): 2% Social Value: -Innovation and disruptive technologies: 5% -Tackling inequality in the contract workforce: 5% Additional information: A redacted copy of the Mobilising System Solution contract, entered into between NW Firecontrol Ltd and Frequentis (UK) Ltd on 20 January 2025, is being published for transparency, to reflect best practice and as envisaged in clause 20.2 of the contract, on the Authority website at www.nwfirecontrol.com, under ABOUT, Mobilising System Solution Contract.

Options: NWFC may elect to extend the initial term of the contract by three 1-year extension periods from 10 July 2033. NWFC may require the Supplier to provide optional services, relating to: *changing the connection of the Mobilising System Solution from Airwave to ESN; *implementing an exit or partial exit of one or more of the Fire Authorities at the end of the initial term, whilst continuing to serve the remaining Fire Authorities for one or more extension periods.

Renewal: Contractual term is over 7 years +1 +1 +1

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/005447-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive procedure with negotiation |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Feb 2025 |
| Submission deadline | 4 Mar 2024 |
| Future notice date | Not specified |
| Award date | 20 Jan 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £16,000,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £15,275,577 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTH WEST FIRE CONTROL |
| Additional buyers | NW FIRECONTROL LIMITED |
| Locality | WARRINGTON |
| Post town | Warrington |
| Postcode | WA5 3UZ |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD6 Cheshire |
| ITL 3 | TLD61 Warrington |
| Local authority | Warrington |
| Electoral ward | Great Sankey North and Whittle Hall |
| Westminster constituency | Warrington South |
| Delivery location | TLD61 Warrington |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FREQUENTIS (UK |

## CPV Codes

### Divisions

- 35 - Security, fire-fighting, police and defence equipment
- 42 - Industrial machinery
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 35710000 - Command, control, communication and computer systems
- 42961000 - Command and control system
- 72222300 - Information technology services

## Release History

- 17 Feb 2025 at 16:05 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/005447-2025
- 24 May 2024 at 15:05 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/016511-2024
- 2 Feb 2024 at 12:05 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/003509-2024

## Notice URLs

- http://www.delta-esourcing.com
- http://www.nwfirecontrol.com
- https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=922705205
- https://www.delta-esourcing.com/respond/Y2ZK73C3QJ
- https://www.delta-esourcing.com/tenders/UK-UK-Warrington:-Information-technology-services./Y2ZK73C3QJ
- https://www.delta-esourcing.com/tenders/UK-title/Y2ZK73C3QJ
- https://www.frequentis.com/en
- https://www.nwfirecontrol.com
- https://www.nwfirecontrol.com/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0436bd. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0436bd.json.