---
title: "Home Improvement Agency (HIA) Service"
ocid: "ocds-h6vhtk-0436df"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0436df"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0436df.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0436df.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "DOVER DISTRICT COUNCIL"
published: "2025-08-12"
---

# Home Improvement Agency (HIA) Service

Buyer: DOVER DISTRICT COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-0436df

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0436df.json)

## Summary

The public procurement process for the Home Improvement Agency (HIA) Service was conducted as an open procedure by Dover District Council, in conjunction with Ashford Borough Council and Folkestone & Hythe District Council. This tender, classified under the CPV code 75200000, focuses on the provision of community services throughout the region of UKJ, including grant/loan applications, hospital discharge, home enablement, and hoarding disorder support. Initiated in February 2024, the procurement process moved through active tendering and into award and contract stages by August 2025. The tender was anticipated to begin on 1st July 2024, with an initial five-year term, extendable by two additional years. The procurement stage has been completed, with Town & Country as the awarded supplier, having entered into active contract status on 30th May 2024, valued at £4,861,343 GBP.

This tender offers significant opportunities for businesses specialising in community services and healthcare solutions, such as those focusing on home care and support for vulnerable populations. Given the potential for a long-term engagement over seven years, businesses with expertise in managing and executing comprehensive service delivery can benefit immensely by building steady revenue streams and enhancing their market reputation. Small to medium-sized enterprises capable of offering high-quality and cost-efficient solutions are well-suited to compete in such tenders, where award criteria weigh heavily on both cost and quality aspects, with a preference for quality. This procurement encourages collaborations across regional councils, ultimately fostering business growth within the UKJ region.

## Notice

Provision of Home Improvement Agency Services including but not exclusive to grant/loan applications, hospital discharge, home enablement and hoarding disorder support to Dover District Council, Ashford Borough Council, and Folkestone & Hythe District Council.

### Lot Information

Lot 1

Provision of Home Improvement Agency Services including but not exclusive to grant/loan applications, hospital discharge, home enablement and hoarding disorder support to Dover District Council, Ashford Borough Council, and Folkestone & Hythe District Council.

Renewal: The Contract is for an initial 5 years with the option to extend for a further 2 years.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/048155-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Aug 2025 |
| Submission deadline | 4 Mar 2024 |
| Future notice date | Not specified |
| Award date | 29 May 2024 |
| Contract period | Not specified |
| Recurrence | Estimated timing for further notices to be published: Subject to the allowed extension(s) option being enacted, a new procurement procedure will be undertaken approximately 6 months prior to the end of this contract. |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £4,861,343 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DOVER DISTRICT COUNCIL |
| Additional buyers | ASHORD BOROUGH COUNCIL; FOLKESTONE & HYTHE DISTRICT COUNCIL |
| Locality | WHITFIELD, DOVER |
| Post town | Canterbury |
| Postcode | CT16 3PJ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ4 Kent |
| ITL 3 | TLJ45 Mid Kent |
| Local authority | Ashford |
| Electoral ward | Victoria |
| Westminster constituency | Ashford |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TOWN & COUNTRY |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services

### Codes

- 75200000 - Provision of services to the community

## Release History

- 12 Aug 2025 at 15:08 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/048155-2025
- 2 Feb 2024 at 15:14 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/003568-2024

## Notice URLs

- http://www.dover.gov.uk/
- http://www.folkestone-hythe.gov.uk/
- http://www.kentbusinessportal.org.uk
- https://www.ashford.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0436df. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0436df.json.