---
title: "Single Service Centre - Serco"
ocid: "ocds-h6vhtk-043712"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-043712"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-043712.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-043712.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "SECRETARY OF STATE FOR HEALTH AND SOCIAL CARE ACTING AS PART OF THE CROWN THROUGH UK HEALTH SECURITY AGENCY"
published: "2024-02-05"
---

# Single Service Centre - Serco

Buyer: SECRETARY OF STATE FOR HEALTH AND SOCIAL CARE ACTING AS PART OF THE CROWN THROUGH UK HEALTH SECURITY AGENCY  
Current stage: Award  
OCID: ocds-h6vhtk-043712

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-043712)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-043712.json)

## Summary

The Secretary of State for Health and Social Care, acting as part of the Crown through the UK Health Security Agency, has awarded a contract for the "Single Service Centre - Serco" project. The procurement falls under the services category and involves the extension of the original contract term until February 16, 2024. The buying organisation is based in London, United Kingdom, with a specified delivery location including regions in the UK and worldwide.

This tender presents an opportunity for businesses in the call centre industry, especially those providing call centre services, to compete for contracts with the government. The current procurement stage is in the award phase, with an active contract valued at £211,876,932.5 in GBP. Businesses interested in providing call centre services within the specified delivery locations should consider engaging with the UK Health Security Agency and monitoring upcoming procurement updates to explore potential growth opportunities.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/003646-2024 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Feb 2024 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 16 Feb 2022 |
| Contract period | 15 Feb 2024 - 25 Feb 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £211,876,932 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SECRETARY OF STATE FOR HEALTH AND SOCIAL CARE ACTING AS PART OF THE CROWN THROUGH UK HEALTH SECURITY AGENCY |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4PU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SERCO |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 5 Feb 2024 at 09:52 - AwardUpdate - Award Notice - https://www.find-tender.service.gov.uk/Notice/003646-2024

## Notice URLs

- http://www.serco.com
- https://ted.europa.eu/udl?uri=TED:NOTICE:502142-2019:TEXT:EN:HTML
- https://www.gov.uk/government/organisations/uk-health-security-agency
- https://www.judiciary.uk/courts-and-tribunals/high-court/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-043712. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-043712.json.