--- title: "Computer Aided Dispatch system (CAD) Ambulance Services" ocid: "ocds-h6vhtk-0438cd" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0438cd" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0438cd.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0438cd.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "SOUTH WESTERN AMBULANCE SERVICE NHS FOUNDATION TRUST" published: "2024-02-14" --- # Computer Aided Dispatch system (CAD) Ambulance Services Buyer: SOUTH WESTERN AMBULANCE SERVICE NHS FOUNDATION TRUST Current stage: Tender OCID: ocds-h6vhtk-0438cd [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0438cd) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0438cd.json) ## Summary The South Western Ambulance Service NHS Foundation Trust has initiated a tender process for a Computer Aided Dispatch system (CAD) for ambulance services. The procurement is at the planning stage, with key dates including the deadline for document return on 8th March 2024 and for clarification questions on 1st March 2024. The Trust, located in Exeter, UK, operates in the services industry category. Businesses involved in IT services, consulting, software development, and support are well-suited to compete in this procurement process. This tender from the South Western Ambulance Service NHS Foundation Trust presents an opportunity for businesses in the IT services sector to provide a Computer Aided Dispatch system for emergency response services. Vendors interested in this tender should focus on providing innovative solutions for call handling, triage, and clinical assessment services for the Trust, covering a vast region in England. Aspiring vendors should ensure compliance with the specified deadlines and address any clarification questions promptly to enhance their competitiveness in the procurement process. ## Notice Request for Information for a "Computer Aided Dispatch system (CAD) for the South Western Ambulance Service NHS Foundation Trust (SWASFT) ### Lot Information Lot 1 PLEASE NOTE THIS IS A REQUEST FOR INFORMATION NOTICE - INFORMATION DOCUMENTS AVAILABLE PLEASE SEE II.2.14.1 ADDITIONAL INFORMATION The South Western Ambulance Service NHS Foundation Trust (SWASFT) is one of 11 Ambulance Service Trusts in England. SWASFT is a 999 blue light service that provides call handling, triage, and clinical assessment of calls we receive. We help patients over the phone or send an emergency response team to those who need immediate treatment. If necessary, we can also arrange for the patient to be taken to an alternative appropriate service. We also run the Tiverton Urgent Treatment Centre, providing treatment for minor injuries and ailments, supported by a team of highly qualified GPs, paramedics, and nurse practitioners. As a regional service we work with seven NHS Integrated Care System partners, numerous hospitals, partnership trusts, community based and urgent care services as well as other emergency services such as local police, fire and rescue, the coastguard and air ambulance charities. We cover the largest ambulance region in England, operating over 10,000 square miles with a population that increases from 5.7 million up to 23 million people throughout the year. The Trust covers the counties of Cornwall and the Isles of Scilly, Devon, Dorset, Somerset, Wiltshire, Gloucestershire, and the former Avon area (Bristol, Bath, North and North East Somerset and South Gloucestershire). The Trust is seeking to replace its current Computer Aided Dispatch system (CAD) for 999 emergency response and are exploring market potential. The purpose of this Request for Information is to both provide formal notice to prospective vendors regarding the Trust's intention to tender for a new CAD system, and to obtain indicative costing from these vendors in order to inform the outline business case. Additional information: To obtain information documents and costing template please contact:- Edward.Gregson-Williams@SWAST.nhs.uk (Project Manager) and Sharon.Murphy@SWAST.nhs.uk (Head of Procurement) Please note documents must be returned by FRIDAY 8TH MARCH 2024 16:00 to Edward.Gregson-Williams@SWAST.nhs.uk and Sharon.Murphy@SWAST.nhs.uk Should there be any clarification questions these should be sent by FRIDAY 1ST MARCH 2024 16:00 to Edward.Gregson-Williams@SWAST.nhs.uk and Sharon.Murphy@SWAST.nhs.uk. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/004904-2024 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning, Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 14 Feb 2024 | | Submission deadline | Not specified | | Future notice date | 9 Feb 2024 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SOUTH WESTERN AMBULANCE SERVICE NHS FOUNDATION TRUST | | Locality | EXETER | | Post town | Exeter | | Postcode | EX2 7HY | | Country | England | | ITL 1 | TLK South West (England) | | ITL 2 | TLK4 Devon | | ITL 3 | TLK43 Devon CC | | Local authority | Exeter | | Electoral ward | St Loyes | | Westminster constituency | Exmouth and Exeter East | | Delivery location | TLK South West (England) | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support - 72260000 - Software-related services ## Release History - 14 Feb 2024 at 11:59 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/004904-2024 - 9 Feb 2024 at 12:20 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/004415-2024 ## Notice URLs - https://health-family.force.com/s/Welcome - https://www.swast.nhs.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0438cd. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0438cd.json.