---
title: "Telephone and Messaging Based Advice & Guidance Service for Health Professionals"
ocid: "ocds-h6vhtk-043982"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-043982"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-043982.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-043982.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS HERTFORDSHIRE AND WEST ESSEX INTEGRATED CARE BOARD"
published: "2024-08-20"
---

# Telephone and Messaging Based Advice & Guidance Service for Health Professionals

Buyer: NHS HERTFORDSHIRE AND WEST ESSEX INTEGRATED CARE BOARD  
Current stage: Award  
OCID: ocds-h6vhtk-043982

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-043982)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-043982.json)

## Summary

NHS Hertfordshire and West Essex Integrated Care Board has completed the tender process and awarded a contract for the "Telephone and Messaging Based Advice & Guidance Service for Health Professionals." The contract, valued at £3,000,000 over a potential five-year period, focuses on IT services within the healthcare sector. This procurement process was conducted through an open procedure and involves providing a digital platform to facilitate secure communication and clinical guidance across multiple specialties for healthcare professionals within the Hertfordshire and West Essex Integrated Care System (ICS). The initial contract term is for three years, commencing on 1st August 2024, with an optional extension of up to two additional years. Key dates include the commencement date of 1st August 2024 and the option to extend until 31st August 2029.

This contract presents significant opportunities for businesses specialising in IT services, consulting, software development, and secure communication technologies. Companies with expertise in developing and managing digital health platforms will particularly find this contract appealing. The awarded provider, Consultant Connect, was selected for their ability to offer robust and rapid connectivity, ensuring immediate clinical advice and guidance. With an annual budget of £600,000, this procurement focuses on high-quality service delivery and integration with local and national networks, offering ample growth opportunities for businesses adept at meeting stringent healthcare standards and working within financial thresholds.

## Notice

NHS Hertfordshire and West Essex Integrated Care Board (referred to as the Commissioner) invited suitably qualified and experienced providers to express their interest in delivering an Telephone and Message based Advice and Guidance Service to Health Care Professionals across the NHS Hertfordshire and West Essex Integrated Care System.

### Lot Information

Lot 1

NHS Hertfordshire and West Essex Integrated Care Board (referred to as the Commissioner) invited suitably qualified and experienced providers to express their interest in delivering an Telephone and Message based Advice and Guidance Service to Health Care Professionals across the NHS Hertfordshire and West Essex Integrated Care System.

The key aims and objectives of the digital platform were to enable both telephone based and clinically secure photo messaging application for the provision of Clinical Advice & Guidance for a range of clinical specialties.

The platform will provide a consistent level of stability and importantly a high level of connectivity with exceptional connection times measured in seconds.

The service is able to offer a range of specialties covering both physical and mental health.

The service is integrated with key local providers in HWE Integrated Care System (ICS) but is backed up by a network of NHS clinicians located outside of Hertfordshire and West Essex but within the UK.

The service will allow healthcare professionals to speak to other healthcare professionals locally or where not available to other healthcare professionals based elsewhere in the UK. The service will provide access to these UK based healthcare professionals either through their own network or through a third-party network that they will sub-contract.

This ensures that primary care always has access to immediate clinical advice and guidance.

The provision of healthcare professionals outside of HWE should be in a manner that does not result in a detrimental effect on NHS patients or services, nor diminish the public resources that are available for the NHS.

The service will also be available to other healthcare professionals and organisations within HWE ICS to allow appropriate advice and guidance to be given.

The process was a one stage open process.

The contract is for a period of 3 years with the option to extend for up to a further 2 years, commencing 1st August 2024.

The annual contract value was PS600,000 inclusive of VAT (PS1,800,000 for the initial 3-year term with an option to extend for a further 2 years totalling PS3,000,000 over the total 5 year term).

Please note there was a financial threshold associated with this procurement. Any bids exceeding PS600,000 per annum was excluded from evaluation and disqualified from the process. No bids over PS600,000 per annum were accepted.

Providers registered for the opportunity via the link below, as detailed: https://health-family.force.com/s/Welcome
Project Reference: C244252
Project Name: Telephone and Messaging Based Advice & Guidance Platform for Health Professionals

Options: Contract was awarded on an initial term of 3 years contract term (1st August 2024 to 31st July 2027), with
the option to extend for up to a further 2 years (1st August 2024 to 31st July 2029).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/026389-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Aug 2024 |
| Submission deadline | 15 Mar 2024 |
| Future notice date | Not specified |
| Award date | 18 Aug 2024 |
| Contract period | 31 Jul 2024 - 31 Jul 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,000,000 |
| Lots value | £3,000,000 |
| Awards value | Not specified |
| Contracts value | £2,761,290 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS HERTFORDSHIRE AND WEST ESSEX INTEGRATED CARE BOARD |
| Locality | WELWYN GARDEN CITY |
| Post town | St Albans |
| Postcode | AL8 6JL |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH26 North and East Hertfordshire |
| Local authority | Welwyn Hatfield |
| Electoral ward | Handside |
| Westminster constituency | Welwyn Hatfield |
| Delivery location | TLH East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CONSULTANT CONNECT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support
- 85 - Health and social work services

### Codes

- 72000000 - IT services: consulting, software development, Internet and support
- 85140000 - Miscellaneous health services

## Release History

- 20 Aug 2024 at 07:57 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/026389-2024
- 6 Mar 2024 at 19:42 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/007272-2024
- 12 Feb 2024 at 18:06 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/004709-2024

## Notice URLs

- https://health-family.force.com/s/Welcome
- https://www.hertsandwestessex.icb.nhs.uk/
- https://www.judiciary.uk/courts-and-tribunals/high-court/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-043982. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-043982.json.